**Leadership**
Lead a talented, engaged and high-performing team. Ensure that team members are clear on objectives and are held to account appropriately. Ensure that team members are retained and that they can develop in their careers. Instill a say/do culture internally and externally.
**Customer Satisfaction**
Maintain Customer Satisfaction at target levels and promptly resolve customer issues. Finding the balance between customer needs and stakeholder requirements. Deliver projects in a manner that promotes ongoing customer relationships, but which also deliver to Service agreed financial and contractual outcomes.
**Finance**
Takes ownership for financial performance for the Service GC business.
Monitors financial performance on a monthly, project by project basis to continuously improve financial metrics. Effectively leads the implementation of productivity enhancing process changes related to exceptional delivery. Leverage functions to support continuous improvements in utilization, supply chain outcomes and risk management.
**Resource Planning**
Ensure the business is resourced properly across the region and that sharing and collaboration across districts, verticals and key account. Develops effective partnerships with Service teams.
**Performance Management**
Manage the performance management process and providing coaching, training, career planning, development, salary administration, reward and recognition for them. Drive succession plan with all layers and the promote Diversity & Inclusion team.
**Team Building / Communication**
Builds an effective team committed to organization goals, foster collaboration among team members and between teams. Develop strong multi business relationship to drive successful outcomes for Service. Be accountable for effective use and optimization of labor resources. Maintain low attrition rate.
**Change Management**
Lead with a continuous improvement mindset and lead by example in this area. Be willing to learn from global best practices and deploy effectively.
**Health, Safely and statutory compliance**
Ensure a safe and healthy work environment at all times. Lead with assurance that the teams are fully compliant with all safety standards,
procedures and protocols. Respect and comply with customers safety and security standards. Promote a diverse workplace.
Achieve AOP Financial Goals
Achieve availability and utilization targets
Achieve Cash and Working Capital Goals
Drive compliance and forecast quality
Avoid contractual penalties
Lower the cost of legal fees and internal cost through effective contract administration
Major Challenges
Deliver to financial and contractual outcomes, while maintaining high customers satisfaction on often complex projects and facilities.
Education / Qualifications
BSc degree or equivalent technical or management experienced desired.
Experience
•8-10 years in the ELV solution-based industry
•General Management or Sales experience preferred
•Strong commercial acumen with ability to drive large deals
•Strong coaching and influencing skills. Ability to influence at the varying levels across the organization, and ability to influence customers while maintaining healthy relationships
•Ability to handle multiple priorities and navigate in a highly matrixed environment
•Excellent customer focus mindset
•Excellent team working skills, communication and presentation skills
**Professional Skill / Knowledge**
MBA or similar recommended
**Financial Skills**
The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved.
**Operational Analysis**
The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships.
**Decision Making**
The ability to make considered and effective decisions and take clear action to address issues.
**Execution**
The ability to mobilize to mobilize resource and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments.
**Risk Management**
The ability to understand the implications and assess the appropriate degree of acceptable risk and take actions to minimize risk.
**Customer Relationship Management**
The ability to build and maintain effective relationships with customers based on trust and mutual understanding.
**Change Leader**
The ability to embrace change and guide the team through periods of change in a positive and proactive way.
**Delegation**
The ability to achieve results through the transfer of decision making authority and task accountability to appreciate direct reports setting clear time scales and deliverables and providing ongoing appreciate support and feedback.
**Coaching and Developing Other**
The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies.
**Influencing / Persuasion**
The ability to gain other people’s buy in to a course of action by communicating ideas with conviction, selling the benefits of the proposal and using compelling logic.
**Drive for Results**
The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking.
Communication
The ability to engage employees by providing relevant information in timely manner using clear and compelling messages and by listening to and valuing input from employees.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.