Account Manager

The Account Manager (AM) plays a critical role in solving complex business challenges and cultivating both new and existing customer relationships. This role emphasizes understanding the customer’s environment and aligning Ricoh’s solutions with their mission-critical goals through strategic relationship-building with key decision-makers and influencers.

**Key Responsibilities**

**Business Development (70% Account Management / 30% New Business)**

+ Develop and grow existing accounts while identifying and pursuing new business opportunities.

+ Build strong relationships with decision-makers and influencers to increase Ricoh’s market share.

+ Understand the customer’s environment and uncover both known and latent business challenges through research and discovery.

+ Focus on how customers buy—prioritizing their needs over specific products or services.

**Customer Engagement & Communication**

+ Communicate effectively and persuasively, both in person and virtually.

+ Serve as a compelling storyteller to differentiate Ricoh’s value and uncover aligned opportunities.

+ Clearly articulate how purchasing decisions impact a customer’s financial position.

+ Deliver engaging and tailored presentations that resonate with customer needs.

**Qualifications**

+ Bachelor’s degree or equivalent experience required.

+ Minimum of 3 years of business development experience.

+ Experience in IT and/or software services preferred.

+ Familiarity with document workflow solutions and processes is a plus.

+ Foundational understanding of P&L components.

+ Strong research and analytical skills to support strategic customer conversations.

+ Proven ability to manage multiple accounts with attention to detail.

**Knowledge, Skills & Abilities**

+ Demonstrated success in using collaboration to build influence.

+ Solid understanding of the solution design process.

+ Brings thought leadership to customer engagements.

+ Outstanding verbal and written communication skills.

+ Proven ability to develop and maintain professional relationships with stakeholders.

+ Keeps current with Ricoh’s offerings.

+ Ability to assess customer environments and develop strategies to expand Ricoh’s core services.

+ High learning agility and adaptability.

+ Skilled in navigating customer approval processes and building internal advocates.

**Working Conditions & Physical Demands**

+ Primarily office-based with standard lighting, ventilation, and noise levels.

+ Requires interpretation and application of complex information.

+ Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs).

+ Moderate dexterity required for tasks such as typing and using office tools.

+ Travel required approximately 20%, including potential overnight stays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.