The Field Service Manager reports to the Operations Manager and oversees field service operations for 20-40 apartment communities. This role ensures service quality, contractor selection, and customer satisfaction while maintaining safety standards.

Salary: $55,000 - $65,000

Bonus: 10% annual target (paid quarterly)Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Company Vehicle Provided

Key Responsibilities:

+ Manage service projects across assigned communities.

+ Recruit, onboard, and oversee independent contractors.

+ Coordinate daily schedules and ensure timely, high-quality service completion.

+ Build strong relationships with property managers and staff.

+ Conduct job site visits to ensure compliance and resolve issues proactively.

+ Address client concerns and maintain high customer satisfaction.

+ Educate property teams on new service offerings.

+ Collaborate with internal teams (finance, HR, marketing, IT) as needed.

+ Keep accurate records of client interactions and service progress.

+ Assist in selling and bidding services to support branch financial goals.

+ Ensure safety compliance and report incidents promptly.

Qualifications:

+ High school diploma/GED required; AA degree or higher preferred.

+ 5+ years in field service management, construction, or multi-location operations.

+ Customer service and people management experience preferred.

+ Strong project management and problem-solving skills.

+ Bilingual (English/Spanish) required.

+ Tech-savvy; proficient in MS Office and CRM platforms (e.g., Salesforce).

+ Excellent communication, organization, and time-management skills.

+ Ability to work in a fast-paced, dynamic environment.

Physical & Travel Requirements:

+ Valid driver’s license with a clean driving record.

+ Ability to lift 50 lbs., walk properties, and work in varying weather conditions.

+ Flexibility to work outside standard hours as needed.

Comprehensive Benefits for Full-Time Associates:

+ Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.

+ Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.

+ Flexible Time Off: Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays!

+ Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.

+ Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

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Are you a current Valet Living employee? If so, click here (https://www.myworkday.com/wday/authgwy/valet/login.htmld) to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at accomodationrequest@valetliving.com and let us know the nature of your request along with your contact information.

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.

As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of “better tomorrow,” which means we invest in our associates with onboarding and training programs. Like working with the industry’s finest and a people-centric setting defined by recognition, rewards, and career pathing. And our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. Clearly, the difference is in our details.

Join a growing industry leader where we care about the details that make a difference in your career: Valet Living. For nearly 30 years, we’ve provided the most-used amenity services in the multifamily industry. We deliver increased asset value, reduced workload for onsite staff and improve the resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners.
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