**Position Overview**

The Technical Services Manager (internally known as Technical Solutions Manager) will be responsible for the development of new service solutions, technician training programs, qualification of equipment and/or consumable products before release and overall support of products after they are released. Provide overall technical support and expertise on a specific product or products. This position will report to the National Technical Training and Communications Manager and act as team lead. This position will be the lead for our CTP product line and assist our Wide Format Printer TSM in leading our wide range of Wide Format Printer product line.

**Company Overview**

FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Holdings America Corporation, consists of six operating divisions. The Imaging Division provides consumer and commercial photographic products and services, including silver halide consumables; inkjet consumables; digital printing equipment, along with service and support; personalized photo products fulfillment; film; one-time-use cameras; and the popular INSTAX® line of instant cameras, smartphone printers, instant film, and accessories. The Electronic Imaging Division markets its GFX System and X Series lines of mirrorless digital cameras, lenses, and accessories to provide a variety of content creation solutions for both still and moving imagery. The Optical Devices Division provides optical lenses for the broadcast, cinematography, closed circuit television, videography, and industrial markets, and also markets binoculars and other optical imaging solutions. The Graphic Communication Division utilizes its extensive industry knowledge to develop fully supported traditional and digital print solutions for industries including commercial print, wide format, and packaging with its comprehensive line of digital inkjet presses, production toner printers, and software. The Industrial Products Division delivers new products derived from Fujifilm technologies including data storage tape products, including OEM and FUJIFILM Ultrium LTO cartridges, desalination solutions, microfilters and gas separation membranes. The Non-Destructive Testing Division delivers radiography solutions to ensure high accuracy inspection of transportation infrastructure, and assets within aerospace, and oil and gas industries.

For more information, please visit https://www.fujifilm.com/us/en/about/region , go to www.twitter.com/fujifilmus to follow Fujifilm on Twitter, or go to www.facebook.com/FujifilmNorthAmerica to Like Fujifilm on Facebook.

FUJIFILM Corporation is a subsidiary of FUJIFILM Holdings Corporation. FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com .

For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030,click here (https://holdings.fujifilm.com/en/sustainability/plan/svp2030) .

**Job Description**

**Responsibilities**

+ Perform technical assessment, product testing and validation of new and current products.

+ Conduct training classes, including onsite training, as needed.

+ Provide Customer Support Technicians with product technical updates and service process updates.

+ Act as main backup for FTS phone support

+ Manage product line improvement for service revenue based on performance.

+ Serve as main point of contact for escalated product performance issues.

+ Manage customer escalations for product to successful resolution.

+ Act as point person on all product quality issues including root cause analysis as well as R&D changes necessary for overall product success for accounts.

+ Liaison directly with product manufacturers (including overseas)

+ Provide 2nd line support to internal support technicians.

+ Produce samples when requested.

+ Assist with customer installations as needed.

+ Perform related duties as assigned by manager.

+ Host routine conference calls with Customer Support technicians on topics related to their product.

**Required Skills/Education**

+ High school diploma or GED equivalent

+ Bachelor’s degree or equivalent work experience in electromechanical service or Graphics Arts technology disciplines

+ 10+ years’ experience servicing equipment for digital press, wide-format, CTP or Print on Demand industries.

+ Excellent troubleshooting skills to diagnose and resolve complex technical problems

+ Knowledge of current Graphic Arts technology and trends in industry

+ Strong critical thinking and decision-making skills leveraging Kepnor Tregor principles

+ Outstanding customer relation skills

+ Ability to teach and instruct others in classroom or on-the job locations

+ Ability to communicate with employees, vendors, and clients in an efficient and professional manner.

+ Possess necessary skills/attributes to include excellent communication skills (both verbal and written)

+ Working knowledge of Microsoft applications

+ Valid Driver’s License

+ Ability to travel up to 40%

**Desired Skills**

+ Master’s degree or equivalent work experience in electromechanical service or Graphic Arts technology disciplines

+ 15+ years’ experience servicing equipment for digital press, wide-format, CTP or Print on Demand industries.

**EEO Information**

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

**ADA Information**

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).

**Job Locations** _US-Remote_

**Posted Date** _13 hours ago_ _(3/13/2025 10:38 AM)_

**_Requisition ID_** _2025-33754_

**_Category_** _Technical Services_

**_Company (Portal Searching)_** _FUJIFILM North America Corporation - Graphic Communication Division_