BlackBox CHANDLER, AZ 85286
Essential duties and responsibilities
+ Apply problem solving skills and break down complex problems into solvable segments to triage problems as assigned.
+ Speak clearly, both in person and by telephone, using a high level of verbal skills, and careful listening.
+ May interact with other network technicians, network engineers, and clients to restore service and/or identify network problems.
+ Provides after-hours support when required as part of our on-call rotation.
+ Consistently maintain and demonstrate a high regard for personal safety, for the safety of company assets, and team members.
+ Dependability and the ability to work under pressure, while meeting critical time frames, are required.
+ Self-starter to keep abreast of emerging technologies and trends.
Preferred Experience, Skills, or Abilities
+ Experience working with Cisco networking equipment.
+ A+, or Network+ certification.
+ Exposure to working within SLA timelines.
+ Ticket and queue management within ServiceNow.
+ 2-3 years in an IT support role troubleshooting issues in a mid-large sized company.
+ Ability to use telecommunications test equipment, specifically Fluke network testers, Network analyzers.