Essential duties and responsibilities

+ Apply problem solving skills and break down complex problems into solvable segments to triage problems as assigned.

+ Speak clearly, both in person and by telephone, using a high level of verbal skills, and careful listening.

+ May interact with other network technicians, network engineers, and clients to restore service and/or identify network problems.

+ Provides after-hours support when required as part of our on-call rotation.

+ Consistently maintain and demonstrate a high regard for personal safety, for the safety of company assets, and team members.

+ Dependability and the ability to work under pressure, while meeting critical time frames, are required.

+ Self-starter to keep abreast of emerging technologies and trends.

Preferred Experience, Skills, or Abilities

+ Experience working with Cisco networking equipment.

+ A+, or Network+ certification.

+ Exposure to working within SLA timelines.

+ Ticket and queue management within ServiceNow.

+ 2-3 years in an IT support role troubleshooting issues in a mid-large sized company.

+ Ability to use telecommunications test equipment, specifically Fluke network testers, Network analyzers.