**Why USAA?**

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

**The Opportunity**

We are seeking a Director, Product Development to join our New Business Ventures and Innovation Product & Portfolio team!

This individual will be a strategic leader supporting the ability to drive innovation and growth within the financial services industry by handling a portfolio of investments in new products, channels, and capabilities. You will ensure alignment with best practices and policies, manage risk, track returns, and effectively communicate progress to senior stakeholders. This role requires a unique combination of leadership, technical expertise, and deep understanding of the financial services industry.

In this role you will lead a team of individual contributors that are responsible for overseeing and managing the launch and maturation of new products into target strategic markets. You will be a cross functional expert, provide leadership, product expertise and support for initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: **San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL** . Relocation assistance is **not** available for this position.

**What you'll do:**

+ Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

+ Handle development of digital first products supporting the needs and risks of USAA Members.

+ Coordinate the development and of launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

+ Develop and finalize recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business

+ Develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products

+ Generate creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists

+ Maintain thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)

+ Monitor post-launch maintenance and underwriting of “new in market” products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

+ Leverage cross-functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence

+ Lead a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

+ Develop and communicate the new product value proposition for the line of business across teams and levels of leadership

+ Ensure product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members

+ Direct the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch

+ Coordinate with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

+ Mentor and develop employees on the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results.

**What you have:**

+ Bachelor's degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 8 years relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience.

+ 3 years of direct team lead or management experience.

+ Experience developing product strategies, product plans and product roadmaps.

+ Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.

+ Knowledge and application of Product Development Life Cycle (PDLC).

+ Experience leading an agile product development process, managing multiple products simultaneously.

+ Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives.

**What sets you apart:**

+ Experience in Portfolio Management leading investments for large scale projects and products

+ Financial Service and/or P&C related product experience

+ Experience working with Digital workstreams and projects

+ Experience handling both portfolio investment and product execution management

+ US military experience through military service or a military spouse/domestic partner

**Compensation range:** The salary range for this position is: $143,320 - $273,930 **.**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.