Business Analyst – IT

Fully Remote•GA

Job Type

Full-time

Description

**Overview**

Tanaq Management Services (TMS) is an 8(a) company that delivers professional, scientific, and technical services and information technology (IT) solutions to federal agencies in health, technology, and other government services. TMS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders.

**About the Role**

We are seeking a Business Analyst - IT to support our federal client. In this role, the Business Analyst - IT will manage and maintain websites, ensuring they are up-to-date, user-friendly, and aligned with client goals. The ideal candidate will have previous experience in a similar role and be detail-oriented and organized.

This is a fully remote position that can be based anywhere in United States.

**Responsibilities**

+ Oversee, track, and monitor all incoming website enhancements (e.g., code changes) and bug fixes for the client and project team.

+ Coordinate incoming requests for enhancements and/or reported bugs from the client and project team, overseeing their progress from start to finish. Gather requirements, document the changes utilizing Smartsheet tracker, and communicate status with task team(s) and client.

+ Collaborate with the developer team and Website Task Lead to ensure that new requests have all the required information to complete the work with defined acceptance criteria. Work with the lead software developer to determine level of effort and timeline in order to complete the changes.

+ Test the enhancements or bug fixes based on the defined requirements or pass-fail criteria and sign off on changes to prepare the site for software updates.

+ Support project team with updating website content.

+ Assist project team in updating Drupal page templates and content types with new data.

+ Understand the use of Drupal taxonomy for tagging content and resources.

+ Assist in the upload of Web formatted videos onto the website.

+ Manage all website membership requests and Drupal access roles of all users so that users requesting access are properly vetted, reviewed, and granted access to the system in a timely manner.

+ Compile a list of completed tasks and upcoming activities to be used in populating the Monthly Status report for your Task. Prepare a first draft of the Monthly Status report so that it can be reviewed and revised by the Website Task Lead.

+ Prepare Google analytics appendix report (for monthly progress report) capturing key site analytics as captured from Google G4 analytics application.

Requirements

**Required Experience and Skills**

+ Strong management, coordination, and organization skills; ability to work independently and take ownership of tasks and deadlines, as well as within a collaborative team setting.

+ Experience with project and client management, including management and tracking tools (e.g., Smartsheet, Microsoft Planner).

+ Basic data analysis skills and an understanding of web metrics (e.g., ability to export/clean up datasets, draw insights and trends from website data, draw insights on website performance metrics, identify major data entry mistakes). Experience with Google G4 Analytics preferred.

+ Basic familiarity and understanding of the Drupal content management systems (e.g., uploading and organizing content, understanding site workflows, understanding Drupal user management and permissions, identifying potential systemic/operational issues), Drupal 10 experience preferred.

+ Keen attention to detail.

+ Strong communication and interpersonal skills.

+ Strong writing and editing skills.

+ Experience with ensuring 508-compliance standards with web content preferred.

**Education and Training**

+ Bachelor's degree in a related field such as: Web Design, Graphic Design or Communications (journalism, advertising, public relations).

**Physical Requirements**

+ Prolonged periods of sitting at a desk and working on a computer. May need to lift 25 pounds occasionally.

**Who We Are**

Tanaq Support Services strives to deeply understand and analyze our clients’ vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.

TSS is an Equal Opportunity and Affirmative Action Employer and participates in E-Verify. All employment decisions are based on merit, qualifications, and abilities. We welcome and encourage diversity in our workforce. Our policies provide equal employment opportunity to all employees and qualified applicants without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, transgender status, genetic information, protected veteran status, or any other protected characteristic under federal, state, or local laws. For more information, visitKnow Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) andPay Transparency (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Statement. TMS complies with the Drug-free Workplace Act of 1988.

If you are an individual with a disability and need assistance completing any part of the application process, please email [email protected] to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.