As a Customer Support Management Professional here at Honeywell, you will provide leadership and direction to the sales engineer team, ensuring that our customers receive exceptional service and support throughout their journey with us. Your role will involve developing and implementing quotation and order management strategies, driving operational excellence.
You will report directly to our Director, Customer Support and you’ll work out of our Raleigh, NC location on a Hybrid work schedule. In this role, you will have a significant impact on our business. You will contribute to customer satisfaction, loyalty, and business growth. Your leadership and expertise will play a crucial role in enhancing our reputation as a customer-centric organization.
KEY RESPONSIBILITIES
+ Lead and manage the sales engineer team to ensure exceptional service delivery and customer satisfaction
+ Develop and implement strategies to improve quotation and order management processes and procedures
+ Collaborate with cross-functional teams to drive customer success and achieve business objectives
+ Manage customer escalations and ensure timely resolution
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (https://benefits.honeywell.com/)
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
YOU MUST HAVE
+ 3 years of proven experience in customer support management
+ Strong leadership and people management skills
+ Excellent team and communication skills
+ Experience with SAP, Customer Portals, and Excel
+ Experience in driving process improvements and implementing best practices
WE VALUE
+ Bachelor's degree
+ Proven track record of successfully managing customer support teams
+ Strong problem-solving skills
+ Ability to take initiative and work with limited direction
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.