As a Building Automation Systems Tech Support Specialist here at Honeywell, you will play a crucial role in providing technical support to our customers in the Building Automation (BA) business unit. You will be responsible for troubleshooting and resolving complex technical issues, ensuring the seamless operation of our products and solutions. Your expertise and problem-solving skills will be instrumental in maintaining customer satisfaction and driving the success of our BA business.
You will report directly to our Support Manager, and you'll work out of our Bentonville, AR location on a hybrid work schedule.
In this role, you will impact the efficiency and effectiveness of our customers' building systems, ensuring their energy efficiency, and productivity. You will have the opportunity to work with cutting-edge technologies and collaborate with cross-functional teams to deliver exceptional customer support.
KEY RESPONSIBILITIES
+ Provide expert technical support to customers, resolving complex HVAC and Refrigeration technical issues.
+ Collaborate with cross-functional teams to develop and implement technical support strategies.
+ Stay updated with industry trends and advancements, and provide recommendations for improvement.
+ Contribute to the development and improvement of technical support processes and tools.
+ Establish and maintain strong relationships with key stakeholders, including customers and internal teams.
YOU MUST HAVE
+ 5+ years of experience in HVAC and Refrigeration technical support or a related role involving Building Automation Systems (BAS)
+ High School Diploma or equivalent
WE VALUE
+ Bachelor's degree in a technical field
+ Experience using BAS
+ Strong troubleshooting and problem-solving skills with Building Automation.
+ Excellent communication and customer service skills.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits At a Glance | Honeywell Benefits (https://benefits.honeywell.com/benefits-at-a-glance)
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
ABOUT HONEYWELL
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.