**Primary City/State:**

Phoenix, Arizona

**Department Name:**

IT Service Delivery

**Work Shift:**

Day

**Job Category:**

Information Technology

**Join Us as a Director of IT Support Services: Pioneering Innovative Customer Support in Healthcare!**

We are seeking an experienced IT Director to join our dynamic team of IT Support Services leaders at Banner Health. This largely remote position offers the flexibility to work from home, though occasional travel may be required with advance notice. In this pivotal role, you will focus on optimizing operational workflows and enhancing quality assurance across the department, all while ensuring our IT services meet the needs of our clinicians effectively. As a vital support function for all Banner Health employees and locations—both acute and ambulatory—our mission is to provide exceptional service that allows healthcare professionals to concentrate on delivering critical care without distractions from IT issues. The ideal candidate will be a strategic leader with a proven ability to foster relationships, redesign complex processes, and enhance service quality within a mature customer service organization. Your expertise in training, feedback, and knowledge management will be essential in driving continuous improvement and operational excellence within our IT support services.

This is a Remote Hybrid position, candidates may live in any state Banner Health is licensed to do business in. This position will also entail travel to CO, WY, NE, NV, and CA. The hours are flexible as we have remote Coders team members across the Nation. Generally, any 8-hour period between 7am – 7pm

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefit.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is the managerial professional who participates in the development of the strategic direction and objectives for information technology solutions. Evaluates and translates company plan and goals, forming department annual operating and capital budgets. Interacts with management across diverse areas and multiple states participating in the evaluation of company plan and initiatives to develop actionable projects and activities in support of the company’s infostructure and infrastructure.

CORE FUNCTIONS

1. Hires, trains, conducts performance evaluations, and supervises the workflow for designated staff. This includes initiating promotions, transfers and disciplinary actions. This includes establishing priorities, workloads, controls and work procedures, as well as determines resources needed.

2. Participates and may lead task forces to plan, implement, and coordinate facility activities to maximize service quality, effectiveness and efficiency.

3. Evaluates and participates in the development of the company strategic direction and plan and determines the high level design, direction, and coordination of information technology projects, and solutions. Ensures that department and company standards are implemented and consistently adhered to, ensuring current and future reliability and functionality.

4. Develops and oversees the department budget in conjunction with corporate goals and objectives. This position is accountable for meeting annual budgetary goals. Formulates multi-million dollar capital and operating budgets in support company’s strategic goals and mission. Assembles feasibility studies, request for information/proposal (RFI/RFP) and return on investment (ROI) calculations in defense of these budgets. Negotiates large scale contracts with vendors and monitors expenditures associated budgets.

5. Provides expertise and is the point person on behalf of information technology to JCAHO, Medicare, auditing firms and other regulatory agencies. Assures that departmental staff is trained and adheres to all local, state and federal regulations.

6. This position has company wide responsibility for a wide range of information technology projects, and hardware and software solutions. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has critical decision-making authority for projects, designs and solutions and works at peer level with management across diverse areas and multiple states. The incumbent develops content and participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions system wide. Maintains and applies a broad expert knowledge of company policies, procedures, and legal and regulatory requirements.

MINIMUM QUALIFICATIONS

Must possess strong knowledge as normally obtained through the completion of a bachelor’s degree in related field plus progressive experience in a healthcare environment, or equivalent combination of relevant education, technical, business and healthcare experience typically achieved in 10 years.Must demonstrate superb knowledge of information technology and healthcare. Needs considerable proven leadership experience in large scale project planning, reporting, and budgeting. Successful candidate will have skills and experience to recruit, mentor, motivate, evaluate, and retain an effective staff.

Requires exceptional communication, presentation, and negotiation skills to engage technical and non-technical audiences. Requires leadership skills with ability to lead, communicate, and interact across facilities and at various levels. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability