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Field Service Engineer

Job Responsibilities

+ Location: Phoenix, AZ.

+ Responsible for providing quality repair and preventive maintenance services of company equipment at customer sites.

+ May own or take part in installations or relocations of customer equipment and perform start-up and qualification procedures.

+ Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions.

+ Determine corrective actions required and escalate for assistance and prompt resolution.

+ Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.

+ Execute project action items and other related duties as assigned.

+ Employment type - Full time.

Other Job Responsibilities

Leadership:

+ May Provide on-site instruction to sub-contractors, co-workers, and customers.

Customer Relations:

+ Professionally represent the company to the customer.

+ Be committed to customer satisfaction and develop good customer relations by maintaining high professionalism standards of conduct.

+ Shadow more experienced engineer at customer site as needed.

Minimum Qualifications

+ B.S degree or Associate degree in electronics, engineering, or other applicable field of study with +2 years of relevant experience or equivalent, or +5 years of direct experience if no applicable field study.

+ Previous experience in installation, maintenance, repair and troubleshooting of capital equipment adhering to company procedures.

+ Work experience in clean room environment, wearing clean room garments and appropriate personal protective safety equipment.

+ Able to work for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.

+ Experience in Microsoft Office Suite and data analysis tools.

+ Complete assignments with attention to detail and high degree of accuracy.

+ Establish and maintain cooperative working relationships with co-workers and customers.

+ Adhere to customer rules and policies regarding worksite behavior and safety.

+ Able to travel up to 20% of the time. Must have the ability to obtain a valid passport and travel internationally as required.

+ Candidates must already have a work authorization that would permit them to work in the US.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.

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