AML Refresh Ops - Ops Professional SME MKTS (Training Coordinator)

Charlotte, North Carolina;Greensboro, North Carolina; Plano, Texas; Chandler, Arizona; Chicago, Illinois

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Job Description:**

This job is responsible for analyzing and resolving complex operational problems, providing technical support to the team, and consulting on a variety of topics across functional and business support lines. Key responsibilities include applying product and market knowledge to manage daily refresh activities to ensure adherence to deadlines, quality standards, policies, procedures, and regulatory requirements and conducting continuous performance management conversations, developing talent, and assisting employees with career goals.

**Responsibilities:**

+ Performs routing management support activities including employee development across operational functions and works with external clients, business partners, and their support groups including Compliance, Audit, and Finance

+ Leads a team and supports the execution of day-to-day refresh activities while adhering to timelines and requirements

+ Conducts daily tasks and applies judgement during decision making, ensuring all operations are carried out in an appropriate, cost-effective manner through proper budgeting, expense management, reporting, and forecasting

+ Oversees caseload balancing across the team by proficiency and jurisdictional complexity

+ Partners with sales and client outreach teams to remove impediments and roadblocks within processes while obtaining necessary documents requirements to satisfy refresh activities

+ Assists in efforts to identify and escalate issues and concerns within processes to ensure timely mitigation of risks

+ Supports the implementation of new processes to improve the overall operating model

**Skills:**

+ Attention to Detail

+ Critical Thinking

+ Data Collection and Entry

+ Recording/Organizing Information

+ Research

+ Fraud Management

+ Interpret Relevant Laws, Rules, and Regulations

+ Problem Solving

+ Quality Assurance

+ Risk Management

+ Adaptability

+ Customer and Client Focus

+ Prioritization

+ Result Orientation

+ Written Communications

**Line of Business Job Description:**

AML Subject matter expert with at least 1 year experience in current role. Knows front to back process/system flow for AML Refresh Operations. The Training Coordinator is responsible for managing and coordinating efforts across multiple teams, including Readiness & Adoption and CDD Proficiency Consultants (CPC). This role supports the delivery of comprehensive training for global associates ensuring alignment with new processes, country specific requirements, global standard updates and LRC Socialization.

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. The Training Coordinator’s primary responsibilities will include:

+ Collaborate with stakeholders to understand changes in AML processes and requirements

+ Provide real-time on floor support and coaching to Refresh analysts as they work through updated processes

+ Develop training materials, including branded PowerPoint Presentations, tailored to the analysts

+ Ensures speed to proficiency and overall knowledge of process for associates

+ Work closely with the CPC team to identify and coordinate with Subject Matter Experts to deliver training

+ Partner with Readiness & Adoption team to finalize training materials, ensuring the are compliant with Non-Public Personal Information (NPPI) standards and to track and report attendance, ensuring completion of training attestations, if required

+ Maintain consistency in the training process and content across all sessions

+ Coordinate training sessions, including gathering Distribution Group lists, scheduling and managing audience logistics

+ Prepares & facilitates activities and/or demonstrations to ensure topics are covered according to the implementation timeline

**Required Skills**

+ **Knowledge of AML**

+ At least 1 year experience in Onboarding, Client Outreach, Monitoring and Inspection, Quality Assurance or Refresh Operations

+ Ability to translate complex AML requirements into clear, actionable training content

+ Experience as an AML SME, coach, readiness and/or manager for production teams

+ Proficient with AWARE, Panther, Tableau

+ **Project Management**

+ Documented experience managing timelines, deliverables, and scheduling across multiple teams

+ Proven ability to work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy, integrity in work and execute with minimal supervision or remote management

+ Must be flexible and adapt quickly to change while fostering a high attention to detail

+ Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions

+ **Strong Communication Skills**

+ Strong written and verbal communication skills to deliver clear, concise, and consistent training across multiple audiences

+ Ability to convey complex topics in a way that is understandable and engaging to audiences

+ Understands and respects cultural differences

+ Must work well within a team and individually

+ **Training Development**

+ Proficient in MS Office Suite (Excel/Word/PowerPoint/Outlook/OneNote)

+ Experience with WebEx Hosting and scheduling tools

+ Experience complying with Non-Public Personal Information (NPPI) and other regulatory requirements

**Desired Skills**

+ College degree (Associates or higher) or comparable work experience

+ Expert experience with MS Office Suite (Excel/Word/PowerPoint/Outlook)

+ ACAMS or equivalent certification

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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