Network Engineer Application Support (Customer Support Management Professional)
Pittsburgh, PA
#Hybrid
As a Network Engineer Application Support (Customer Support Management Professional) here at Honeywell, you will have the opportunity to provide expert technical support to customers, resolving complex technical issues and delivering exceptional customer service.
The Network Engineer Application Support role is responsible for providing technical support to new and existing Honeywell Voice Solutions partners and customers. An advanced understanding of networking fundamentals and protocols (e.g. TCP/IP, FTP, DHCP, Telnet, etc.) and familiarity with wireless networking is crucial. Ability to troubleshoot routine and non-routine network performance issues at all 7 layers of the OSI model will help with your success. Exceptional performance in this role has a history of career advancement opportunities within technical support, services, or other departments within Honeywell.
You will report directly to our Sr Technical Support Supervisor, and you will work out of our Pittsburgh, PA location on a hybrid work schedule 3:2.
In this role, you will have a direct impact on customer satisfaction, team performance, process improvement, collaboration, and business growth.
KEY RESPONSIBILITIES
+ Provide prompt and courteous Tier 2 technical support with a focus on high quality, accuracy, responsiveness, and customer satisfaction. Support is often provided to partners and customers who are in technical positions such as software development, database administration, system administration, network administration, and various IT functions.
+ Troubleshoots and supports wireless connectivity within a variety of environments, such as distribution centers, warehouses, and retail.
+ Works directly with other company support teams, vendors, and customers to troubleshoot issues.
+ Assist with the development, testing and maintenance of tools for advanced troubleshooting analysis
+ Provide consultation for solution upgrades as well as occasionally performing upgrade services.
+ Document and record all activity and communications over the telephone and e-mail according to departmental standards of quality.
+ Analyze and clarify customer queries through troubleshooting, researching, and recreating of issues.
+ Analyze proprietary software log files, stack traces as well as various related technology logs for root cause problem determination and determining the appropriate solution or next steps.
+ Follow documented processes and procedures for support request handling and case escalation.
+ Communicate with coworkers and management regarding current and ongoing support cases.
+ Contribute to technical knowledge base.
+ Document software product defects for review and corrective action.
+ Participate in team meetings to provide feedback on current day-to-day activities and recommend ways in which to improve the department.
+ Handle miscellaneous duties and responsibilities as defined by management.
+ Typical work shifts are flexible daylight hours with some on-call nights and weekends to support a 24X7 support environment.
+ Travel to customer sites, as needed, up to 10%.
BENEFITS OF WORKING FOR HONEYWELL
Medical, Vision, Dental, Mental Health Benefits
Paid Vacation
401k Plan & Matching
Career Growth
Professional Development
MUST HAVE
+ High School Diploma/GED.
+ Minimum of two or more years in a technical role, experience as a Network Analyst/Network Engineer or equivalent knowledge.
WE VALUE
+ Associate degree in Information Technology, Computer Science, or related field.
+ Hands-on experience in object-oriented programming, ideally Java and/or Python.
+ Troubleshoot software application issues at a code level, by stepping through the application logic for programs mostly written with Java, Python, C#, proprietary Vocollect TaskBuilder, and transact SQL stored procedures.
+ Understanding of Internet application technologies including HTML, XML, and Internet application architectures based upon Java technology.
+ Develop and test small software fixes and features to meet customer requirements.
+ Provide basic level development assistance to voice solution developers.
+ Knowledge of relational database management systems (Microsoft SQL and Oracle) and structured query language (SQL).
+ Knowledge of both client and server operating systems (Windows & Linux).
+ Experience with cloud solutions.
+ Ability to learn complex technical concepts in a short amount of time.
+ Excellent written and verbal communications skills.
+ Ability to manage multiple priorities.
+ A self-starter with an ability to work unsupervised.
ABOUT HONEYWELL
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.