Office Clerks, General

**550214BR**

**Title:**

Receptionist

**Our Company** **:**

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

**A Typical Day...**

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal **Client Service Professional/Receptionist** means you'll focus on how to wow clients now and in the future.

**Job ID:**

550214BR

**City:**

WICKENBURG

**State:**

Arizona

**It would be even better if you also had...** **:**

+ High school diploma or equivalent

+ Sales/marketing experience

**Why Work for Us**

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

+ **Employee Assistance Program** with Health Advocate.

+ **Wellbeing program** , BetterYou, to help you build healthy habits.

+ **Neurodiversity and caregiver support** available to you and your family.

+ **Various discounts** on everyday items and services.

+ **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

+ Click here to check out all available benefits (https://www.blockbenefits.com) .

**The Community You Will Join:**

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

**If you're looking to make an impact, H&R Block is the place for you.**

**What you'll bring to the team...** **:**

+ Answer phones and greet clients in a personalized, friendly, and inviting manner

+ Match clients with the best-suited tax professional for their needs

+ Schedule clients how they would like to be scheduled

+ Help to ensure all clients needs have been met during service both in person, over the phone or virtually

+ Maintain office cleanliness and organization of resources with team members

+ Other duties as assigned

**Your Expertise:**

+ Experience working in a fast-paced environment

+ Previous experience in a customer service environment

+ Ability to multi-task

+ Strong organizational and time-management skills

+ Computer proficient with the ability to use Microsoft Office

**Posting Title:**

Receptionist

**Sponsored Job:**

\#2656

**550106BR**

**Title:**

Receptionist

**Our Company** **:**

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

**A Typical Day...**

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal **Client Service Professional/Receptionist** means you'll focus on how to wow clients now and in the future.

**Job ID:**

550106BR

**City:**

CAVE CREEK

**State:**

Arizona

**It would be even better if you also had...** **:**

+ High school diploma or equivalent

+ Sales/marketing experience

**Why Work for Us**

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

+ **Employee Assistance Program** with Health Advocate.

+ **Wellbeing program** , BetterYou, to help you build healthy habits.

+ **Neurodiversity and caregiver support** available to you and your family.

+ **Various discounts** on everyday items and services.

+ **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

+ Click here to check out all available benefits (https://www.blockbenefits.com) .

**The Community You Will Join:**

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

**If you're looking to make an impact, H&R Block is the place for you.**

**What you'll bring to the team...** **:**

+ Answer phones and greet clients in a personalized, friendly, and inviting manner

+ Match clients with the best-suited tax professional for their needs

+ Schedule clients how they would like to be scheduled

+ Help to ensure all clients needs have been met during service both in person, over the phone or virtually

+ Maintain office cleanliness and organization of resources with team members

+ Other duties as assigned

**Your Expertise:**

+ Experience working in a fast-paced environment

+ Previous experience in a customer service environment

+ Ability to multi-task

+ Strong organizational and time-management skills

+ Computer proficient with the ability to use Microsoft Office

**Posting Title:**

Receptionist

**Sponsored Job:**

\#25896

**544431BR**

**Title:**

Receptionist

**Our Company** **:**

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

**A Typical Day...**

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal **Client Service Professional/Receptionist** means you'll focus on how to wow clients now and in the future.

**Job ID:**

544431BR

**City:**

Apache Junction

**State:**

Arizona

**It would be even better if you also had...** **:**

+ High school diploma or equivalent

+ Sales/marketing experience

**Why Work for Us**

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

+ **Employee Assistance Program** with Health Advocate.

+ **Wellbeing program** , BetterYou, to help you build healthy habits.

+ **Neurodiversity and caregiver support** available to you and your family.

+ **Various discounts** on everyday items and services.

+ **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

+ Click here to check out all available benefits (https://www.blockbenefits.com) .

**The Community You Will Join:**

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

**If you're looking to make an impact, H&R Block is the place for you.**

**What you'll bring to the team...** **:**

+ Answer phones and greet clients in a personalized, friendly, and inviting manner

+ Match clients with the best-suited tax professional for their needs

+ Schedule clients how they would like to be scheduled

+ Help to ensure all clients needs have been met during service both in person, over the phone or virtually

+ Maintain office cleanliness and organization of resources with team members

+ Other duties as assigned

**Your Expertise:**

+ Experience working in a fast-paced environment

+ Previous experience in a customer service environment

+ Ability to multi-task

+ Strong organizational and time-management skills

+ Computer proficient with the ability to use Microsoft Office

**Posting Title:**

Receptionist

**Sponsored Job:**

\#2659

**550104BR**

**Title:**

Receptionist

**Our Company** **:**

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

**A Typical Day...**

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal **Client Service Professional/Receptionist** means you'll focus on how to wow clients now and in the future.

**Job ID:**

550104BR

**City:**

PHOENIX

**State:**

Arizona

**It would be even better if you also had...** **:**

+ High school diploma or equivalent

+ Sales/marketing experience

**Why Work for Us**

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

+ **Employee Assistance Program** with Health Advocate.

+ **Wellbeing program** , BetterYou, to help you build healthy habits.

+ **Neurodiversity and caregiver support** available to you and your family.

+ **Various discounts** on everyday items and services.

+ **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

+ Click here to check out all available benefits (https://www.blockbenefits.com) .

**The Community You Will Join:**

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

**If you're looking to make an impact, H&R Block is the place for you.**

**What you'll bring to the team...** **:**

+ Answer phones and greet clients in a personalized, friendly, and inviting manner

+ Match clients with the best-suited tax professional for their needs

+ Schedule clients how they would like to be scheduled

+ Help to ensure all clients needs have been met during service both in person, over the phone or virtually

+ Maintain office cleanliness and organization of resources with team members

+ Other duties as assigned

**Your Expertise:**

+ Experience working in a fast-paced environment

+ Previous experience in a customer service environment

+ Ability to multi-task

+ Strong organizational and time-management skills

+ Computer proficient with the ability to use Microsoft Office

**Posting Title:**

Receptionist

**Sponsored Job:**

\#25896

Customer Service Representative La Linea Level 7-1 (English & Spanish Only)

Location:

Phoenix, AZ, US

Date: Jan 15, 2025

**Requisition ID** : 18212

**Join us in building a better future for Arizona!**

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

**Why Work at SRP**

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

+ Pension Plan (at no cost to the employee)

+ 401(k) plan with employer matching

+ Available your first day: Medical, vision, dental, and life insurance

+ Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

+ Parental leave (up to 4 weeks) and adoption assistance

+ Wellness programs (including access to a recreation and fitness facility)

+ Short and long-term disability plans

+ Tuition assistance for both undergraduate and graduate programs

+ 10 Employee Resource Groups for career development, community service, and networking

**Summary**

Under general supervision, performs duties necessary to allow SRP to serve its customers and clients in a safe, effective and efficient manner. This may include work involved with customer contact; either written, over the phone, in person, electronically, etc. The research, analysis, interpretation and/or changes to customer data either electronically on-line or manually to allow the timely and accurate billing and/or collections for services rendered to customers. The application of credit policies in accordance with policies and procedures. This may involve call-out or extended shift assignments to meet customer services emergency needs or situations.

Any one position may not include all duties nor do the example of duties include all tasks, which may be found in the position of this class.

Must speak fluent Spanish

**What You'll Do**

+ Receives, researches and resolves inquires, complaints and requests from customers involving rates, policies, practices, procedures, and products and services. Customer contact may be written, by phone, in person or electronically.

+ The research analysis, calculation and/or changes to customer account information (either electronically or manually) to allow the timely and accurate billing and/or collections for services rendered to customers.

+ The research, analysis and/or changes to customer account information (either electronically or manually) to correct any errors on customer accounts, billing data or metering data.

+ Performs the duties necessary to establish new accounts, market and administer services and programs, and coordinate with municipalities.

+ The research, analysis and preparation of various entries, reports and statistics.

+ The application of credit policies in accordance with Customer Services’ policies and procedures. Including the interpretation and application of the Rules and Regulations or other appropriate company policies.

+ Research and respond to customer inquiries of payments, account balances, usage patterns and other account information. Customer contact may be written, by phone, in person or electronically.

+ Initiate and/or complete in the system appropriate and timely field orders, field investigations or other orders as requested by customers or prescribed by policies and procedures.

+ The processing, directing and dispatching of field personnel to affect the completion of filed orders, appointments and requests.

+ Answer and handle customer outage contacts, including entering trouble orders.

+ Perform cashiering duties that include accepting power and water payments, daily balancing of cash drawer, reconciliations and preparation of bank deposits.

+ In the immediate absence of a business office supervisor, conduct normal daily operations and opening and closing of business offices in accordance with established policies and procedures.

+ Inform customers of water ordering and delivery procedures and terminology.

+ The input of information to the Miscellaneous Accounts Receivable system to effect the accurate recording and billing of receivables.

+ The maintenance, filing and storage of paper or electronic customer information, customer ledgers and other customer records.

+ Coordinates work with internal departments to accomplish tasks.

+ Assist other representatives and perform other duties as necessary or assigned.

+ Other duties as assigned.

+ Employee must work safely and efficiently in the performance of their job duties. Must maintain effective working relationships with other employees, customers and the public. Must have the ability to understand and carry out oral and written instructions, and have the ability to accurately and legibly complete applicable paper work. May be required to work a reasonable amount of overtime.

**What It Takes To Succeed**

Please note:

**This position is for Bilingual (English/Spanish) speaking candidates. If you apply for this position and are not fluent in Spanish, you will be disqualified from consideration.**

**This position will be open for application from Monday, January 20 - Tuesday, January 28, 2025, at 11:59pm. All applications must be submitted and assessments must be completed within this timeframe.**

**To ensure you are properly trained to perform the functions of this job, time off requests cannot be accommodated during the first three (3) months of employment**

SRP's Contact Center supports a hybrid work environment. Upon completion of training, you will be scheduled to work two (2) days per week in the office (Tempe or Queen Creek location) and the remaining scheduled days will be worked from home.

The training and transition period is approximately 12 - 14 weeks long. The first seven (7) weeks will be a hybrid classroom training, with the first week in-office (3/17/2025 - 3/21/2025), and at least one day per week required to be in-office during weeks 2 - 7. Training will take place at the Project Administration Building (1500 N Mill Ave., Tempe, AZ 85281). SRP will provide all equipment needed to participate in training from home. You are required to supply a reliable internet connection (50 Mbps recommended) and a quiet, distraction free place in your home to work. You must reside in the Phoenix metro area as there will be occasions where you are required to report to one of our local facilities.

Training will be held Monday - Friday, 8:00am-4:30pm. However, our Contact Center operates 24-hours a day, seven (7) days per week. Upon completion of training and transition, you must be available to work any schedule, including weekends and holidays. Both 8-hour and 10-hour per day shift options are available after training and transition. New hires typically receive a schedule with a start time of 10:00am or later. Schedules are re-evaluated every six (6) months and awarded based on performance.

Customer Service Representative positions are regular full-time status.

You will be paid during training and transition. Benefits for regular full-time employees include:

• Choice of medical plans CCP, EPO and PPO. (All SRP employees must enroll in one of these plans.)

• Tuition reimbursement at accredited colleges

• 10 paid holidays

• 128 paid vacation hours per year

• 64 paid sick hours per year

• 401K with match

• SRP Pension Plan

• Military Leave

• Jury duty pay

**Testing and Certifications**

Residential Customer Service Test

**Hybrid Workplace**

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

**Drug/Alcohol Policy Statement**

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

**Equal Opportunity Employer Statement**

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

**Work Authorization**

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

**Nearest Major Market:** Phoenix

Customer Service Representative Level 7-1

Location:

Phoenix, AZ, US

Date: Jan 15, 2025

**Requisition ID** : 18211

**Join us in building a better future for Arizona!**

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

**Why Work at SRP**

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

+ Pension Plan (at no cost to the employee)

+ 401(k) plan with employer matching

+ Available your first day: Medical, vision, dental, and life insurance

+ Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

+ Parental leave (up to 4 weeks) and adoption assistance

+ Wellness programs (including access to a recreation and fitness facility)

+ Short and long-term disability plans

+ Tuition assistance for both undergraduate and graduate programs

+ 10 Employee Resource Groups for career development, community service, and networking

**Summary**

Under general supervision, performs duties necessary to allow SRP to serve its customers and clients in a safe, effective and efficient manner. This may include work involved with customer contact; either written, over the phone, in person, electronically, etc. The research, analysis, interpretation and/or changes to customer data either electronically on-line or manually to allow the timely and accurate billing and/or collections for services rendered to customers. The application of credit policies in accordance with policies and procedures. This may involve call-out or extended shift assignments to meet customer services emergency needs or situations.

Any one position may not include all duties nor do the example of duties include all tasks, which may be found in the position of this class.

**What You'll Do**

+ Receives, researches and resolves inquires, complaints and requests from customers involving rates, policies, practices, procedures, and products and services. Customer contact may be written, by phone, in person or electronically.

+ The research analysis, calculation and/or changes to customer account information (either electronically or manually) to allow the timely and accurate billing and/or collections for services rendered to customers.

+ The research, analysis and/or changes to customer account information (either electronically or manually) to correct any errors on customer accounts, billing data or metering data.

+ Performs the duties necessary to establish new accounts, market and administer services and programs, and coordinate with municipalities.

+ The research, analysis and preparation of various entries, reports and statistics.

+ The application of credit policies in accordance with Customer Services’ policies and procedures. Including the interpretation and application of the Rules and Regulations or other appropriate company policies.

+ Research and respond to customer inquiries of payments, account balances, usage patterns and other account information. Customer contact may be written, by phone, in person or electronically.

+ Initiate and/or complete in the system appropriate and timely field orders, field investigations or other orders as requested by customers or prescribed by policies and procedures.

+ The processing, directing and dispatching of field personnel to affect the completion of filed orders, appointments and requests.

+ Answer and handle customer outage contacts, including entering trouble orders.

+ Perform cashiering duties that include accepting power and water payments, daily balancing of cash drawer, reconciliations and preparation of bank deposits.

+ In the immediate absence of a business office supervisor, conduct normal daily operations and opening and closing of business offices in accordance with established policies and procedures.

+ Inform customers of water ordering and delivery procedures and terminology.

+ The input of information to the Miscellaneous Accounts Receivable system to effect the accurate recording and billing of receivables.

+ The maintenance, filing and storage of paper or electronic customer information, customer ledgers and other customer records.

+ Coordinates work with internal departments to accomplish tasks.

+ Assist other representatives and perform other duties as necessary or assigned.

+ Other duties as assigned.

+ Employee must work safely and efficiently in the performance of their job duties. Must maintain effective working relationships with other employees, customers and the public. Must have the ability to understand and carry out oral and written instructions, and have the ability to accurately and legibly complete applicable paper work. May be required to work a reasonable amount of overtime.

**What It Takes To Succeed**

Please note:

**This position will be open for application from Monday, January 20 - Tuesday, January 28, 2025, at 11:59pm. All applications must be submitted and assessments must be completed within this timeframe.**

**To ensure you are properly trained to perform the functions of this job, time off requests cannot be accommodated during the first three (3) months of employment**

SRP's Contact Center supports a hybrid work environment. Upon completion of training, you will be scheduled to work two (2) days per week in the office (Tempe or Queen Creek location) and the remaining scheduled days will be worked from home.

The training and transition period is approximately 12 - 14 weeks long. The first seven (7) weeks will be a hybrid classroom training, with the first week in-office (3/17/2025 - 3/21/2025), and at least one day per week required to be in-office during weeks 2 - 7. Training will take place at the Project Administration Building (1500 N Mill Ave., Tempe, AZ 85281). SRP will provide all equipment needed to participate in training from home. You are required to supply a reliable internet connection (50 Mbps recommended) and a quiet, distraction free place in your home to work. You must reside in the Phoenix metro area as there will be occasions where you are required to report to one of our local facilities.

Training will be held Monday - Friday, 8:00am-4:30pm. However, our Contact Center operates 24-hours a day, seven (7) days per week. Upon completion of training and transition, you must be available to work any schedule, including weekends and holidays. Both 8-hour and 10-hour per day shift options are available after training and transition. New hires typically receive a schedule with a start time of 10:00am or later. Schedules are re-evaluated every six (6) months and awarded based on performance.

Customer Service Representative positions are regular full-time status.

You will be paid during training and transition. Benefits for regular full-time employees include:

• Choice of medical plans CCP, EPO and PPO. (All SRP employees must enroll in one of these plans.)

• Tuition reimbursement at accredited colleges

• 10 paid holidays

• 128 paid vacation hours per year

• 64 paid sick hours per year

• 401K with match

• SRP Pension Plan

• Military Leave

• Jury duty pay

**Experience**

Experience as a Customer Services Rep. or Customer Services Rep. Trainee or Administrative Clerk or General Clerk or equivalent.

**Testing and Certifications**

For specific list of training certifications contact departmental manager.

**Hybrid Workplace**

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

**Drug/Alcohol Policy Statement**

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

**Equal Opportunity Employer Statement**

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

**Work Authorization**

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

**Nearest Major Market:** Phoenix

Administrative Assistant 1,2, Senior

Location:

Tempe, AZ, US

Date: Jan 16, 2025

**Requisition ID** : 18230

**Join us in building a better future for Arizona!**

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

**Why Work at SRP**

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

+ Pension Plan (at no cost to the employee)

+ 401(k) plan with employer matching

+ Available your first day: Medical, vision, dental, and life insurance

+ Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

+ Parental leave (up to 4 weeks) and adoption assistance

+ Wellness programs (including access to a recreation and fitness facility)

+ Short and long-term disability plans

+ Tuition assistance for both undergraduate and graduate programs

+ 10 Employee Resource Groups for career development, community service, and networking

**Summary**

Acts as confidential administrative aide; provides administrative support to the manager and other departmental employees through the coordination of departmental administrative functions. Responds to or refers information requests by phone, e-mail/general correspondence or in person; coordinates correspondence and reports; updates distribution lists; prepares budgets and expense reports; provides word processing, typing, dictation support to departmental staff. May function as timekeeper, schedule meetings, support transcription and assures proper filing, retrieval and retention of information.

**What You'll Do**

Responsible for general departmental administrative duties, including but not limited to answering and directing phone calls; Open/Screen/Distribute departmental mail; managing calendars/scheduling appointments and business-related travel; filing; timekeeping; completing expense reports, etc.

Maintain proficiency in Microsoft Office software (Word, Excel, PowerPoint, etc.)

Maintain project schedules (Microsoft Project, etc) and data entry for databases specific to departmental functions (Access, SQL/Server.)

Maintain department budgets (knowledge of SAP and budgetary processes.)

Responsible for conducting requested research (using the Internet and other tools) in support of departmental projects and activities.

Assists manager in tracking and meeting project deadlines.

**Experience**

At job entry, placement will be determined by a review of college transcripts and related work experience. A minimum of 6 years of related experience is required for the senior level. Once placed into the job family, an employee may become eligible for promotion by demonstrating the ability to perform advanced and more difficult work as determined by their management and meeting experience requirements.

**Education**

College level coursework (100+) related to the position from an accredited institution is preferred.

**Testing and Certifications**

Administrative Assistant Test

**Hybrid Workplace**

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

**Drug/Alcohol Policy Statement**

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

**Equal Opportunity Employer Statement**

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

**Work Authorization**

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

**Nearest Major Market:** Phoenix

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provides administrative support to a market office, funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, and creates presentations, generates reports, an prepares and monitors invoices and expenses.

**SPECIFIC RESPONSIBILITIES**

**Management Administrative Support**

• General office duties include, but are not limited to:

o Answers phones, giving information to callers or redirecting calls as appropriate

o Schedules meetings,

o Time Entry

o Makes travel arrangements

o Plans events,

o Completes management expense reports

o Responds to inquiries in writing and/or verbally.

• Other duties may include:

o Assists on special projects and other duties as assigned by the management team.

o Pulls monthly reports from reporting site and creates spreadsheets for stack rankings and tracking of key performance indicators

o Processes annual funeral home and cemetery license renewals

o Codes and scans of invoices

o Coordinates Sarbanes Oxley compliance

o Schedules call-in appointments for Sales

**Staff Administrative Support**

• Reviews and processes all required documentation and performs day to day administrative duties for funeral services/ burials and/or cremations in accordance with policies and procedures

• Files and maintains customer information for both new business and previous customers

• Maintains office and facility supplies as well as fax machines, copiers and network printers.

• Prepares Daily Schedules (Services, Who’s Up, etc.)

• Assists Human Resources (HR) with investigations, note taking and other documents

• Administers HR processes including new hire paperwork, background checks and bonus processing

• Schedules new associates for new hire orientation

• Maintains Market Leader files as necessary

• Enters contract details into HMIS and maintain other related documents.

• Orders and checks memorial to ensure accuracy.

• Works with pre-need arrangements and completes administrative paperwork.

• Assists in preparing and generating required reports

• Processes accounts payable and other accounting support transactions

• Maintains processes to ensure compliance with policies and procedures including SOX administration and audit

• Trains others on policies, procedures and new company initiatives

• Performs other duties as assigned

**Customer Service**

• Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members.

• May serve as Receptionist to greet and receive client families and / or other persons entering the office for information and assistance.

• Maintains a friendly attitude offering assistance and guidance to all persons entering the location

Postal Code: 85257

Category (Portal Searching): Administration and Clerical

Job Location: US-AZ - Scottsdale

Job Profile ID: F00200

Time Type: Full time

Location Name: Green Acres Mortuary & Cemetery

Description We are offering a contract for a Billing Clerk position in Phoenix, Arizona. As a Billing Clerk, you will be a crucial part of our team, ensuring the precision and efficiency of our billing processes. Your tasks will include managing customer invoices, maintaining customer credit records, and resolving any billing-related inquiries. This role will involve a hybrid work schedule, with on-site work from Monday to Thursday and remote work on Fridays.

Responsibilities:

• Accurately process customer credit applications and maintain customer credit records

• Execute customer data integrity checks and investigate any questionable items prior to billing

• Review and analyze customer accounts to ensure transactions are accurately billed

• Compile, analyze, and validate customer revenue with assistance from other team members

• Create and revise manual invoices as necessary

• Research and resolve customer issues related to billing

• Create and process customer billing adjustments and refund requests

• Work with team members to learn how to research and take actions to resolve customer credit balances

• Adhere to SOX-required controls

• Perform duties specific to Landfill and Transfer Station billing as required. Requirements • Demonstrated proficiency in Customer Service

• Proficiency in Microsoft Excel

• Experience in Training

• Ability to manage Invoicing processes

• Strong Research skills

• Knowledge of Accounts Receivable (AR)

• Supervisory experience

• Familiarity with About Time software

• Understanding of Finance principles

• Experience in Billing

• Ability to process Checks

• Knowledge of Revenue Accounting

• Excellent Communication Skills

• Ability to Execute tasks effectively

• Experience in Research Analysis

• Ability to make necessary Adjustments

• Proficiency in 10 Key Skills

• Experience in managing Customer Accounts

• Ability to handle Refund Requests

• General Proficiency in relevant job skills

• Strong Computer Skills

• Experience in creating Validation Plans

• Ability to manage Customer Invoices

• Understanding of Data Integrity principles

• Knowledge of Sarbanes Oxley regulations

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

Description

We are offering a part-time contract for a permanent position as a Bookkeeper in our office located in Phoenix, Arizona. In this role, you will be responsible for a variety of accounting and finance tasks, including processing invoices, maintaining customer credit records, and responding to customer inquiries.

Responsibilities:

• Manage ecommerce invoice processing to ensure accuracy and timeliness

• Handle accounts payable and accounts receivable functions

• Utilize QuickBooks Desktop for bookkeeping and data entry tasks

• Oversee payroll duties, including insurance and withholdings

• Conduct account and bank reconciliations regularly

• Handle month-end close procedures and maintain accurate financial records

• Perform light HR tasks such as new employee form setup and processing insurance forms

• Manage the filing of payroll taxes, workman's comp, and other related duties

• Keep track of vacation and sick days for employees

• Utilize Microsoft Excel for various accounting and financial tasks.

Requirements • Proven experience in Account Reconciliation

• Proficiency in managing Accounts Payable (AP)

• Expertise in handling Accounts Receivable (AR)

• Demonstrated ability in conducting Bank Reconciliations

• Solid experience in Bookkeeping

• Proficient in Data Entry tasks

• Strong skills in Microsoft Excel

• Familiarity with Month End Close procedures

• Experience in managing Payroll

• Proficiency in using QuickBooks software

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .