Customer Service Representatives

Location:

3033 N Scottsdale Rd, Scottsdale, Arizona 85251 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

*TEKsystems in partnership with One Medical*

Overview

This is an inbound healthcare contact center representative role working for a nationwide primary care practice.

Description

+ Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management

+ Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance

+ Collaborate with providers and other operations team members to complete urgent tasks

+ Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience

+ Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

+ Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Details

+ Pay $19.25/hr

+ Location: Cross roads are Rio Salado Parkway and Priest

+ Start Date: July 14th

+ 4 month Contract to Hire

Skills & Qualifications

• Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.)

OR

• 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.)

• Strong written and verbal communication skills, including impeccable phones manner

• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Experience Level

Intermediate Level



#westpriority25

Pay and Benefits

The pay range for this position is $19.25 - $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Jul 4, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*TEKsystems in partnership with One Medical*

Overview

This is an inbound healthcare contact center representative role working for a nationwide primary care practice.

Description

+ Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management

+ Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance

+ Collaborate with providers and other operations team members to complete urgent tasks

+ Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience

+ Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

+ Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Details

+ Pay $19.25/hr

+ Location: Cross roads are Rio Salado Parkway and Priest

+ Start Date: July 14th

+ 4 month Contract to Hire

Skills & Qualifications

• Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.)

OR

• 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.)

• Strong written and verbal communication skills, including impeccable phones manner

• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Experience Level

Intermediate Level



#westpriority25

Pay and Benefits

The pay range for this position is $19.25 - $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Jul 2, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Account Manager

The Account Manager (AM) plays a critical role in solving complex business challenges and cultivating both new and existing customer relationships. This role emphasizes understanding the customer’s environment and aligning Ricoh’s solutions with their mission-critical goals through strategic relationship-building with key decision-makers and influencers.

**Key Responsibilities**

**Business Development (70% Account Management / 30% New Business)**

+ Develop and grow existing accounts while identifying and pursuing new business opportunities.

+ Build strong relationships with decision-makers and influencers to increase Ricoh’s market share.

+ Understand the customer’s environment and uncover both known and latent business challenges through research and discovery.

+ Focus on how customers buy—prioritizing their needs over specific products or services.

**Customer Engagement & Communication**

+ Communicate effectively and persuasively, both in person and virtually.

+ Serve as a compelling storyteller to differentiate Ricoh’s value and uncover aligned opportunities.

+ Clearly articulate how purchasing decisions impact a customer’s financial position.

+ Deliver engaging and tailored presentations that resonate with customer needs.

**Qualifications**

+ Bachelor’s degree or equivalent experience required.

+ Minimum of 3 years of business development experience.

+ Experience in IT and/or software services preferred.

+ Familiarity with document workflow solutions and processes is a plus.

+ Foundational understanding of P&L components.

+ Strong research and analytical skills to support strategic customer conversations.

+ Proven ability to manage multiple accounts with attention to detail.

**Knowledge, Skills & Abilities**

+ Demonstrated success in using collaboration to build influence.

+ Solid understanding of the solution design process.

+ Brings thought leadership to customer engagements.

+ Outstanding verbal and written communication skills.

+ Proven ability to develop and maintain professional relationships with stakeholders.

+ Keeps current with Ricoh’s offerings.

+ Ability to assess customer environments and develop strategies to expand Ricoh’s core services.

+ High learning agility and adaptability.

+ Skilled in navigating customer approval processes and building internal advocates.

**Working Conditions & Physical Demands**

+ Primarily office-based with standard lighting, ventilation, and noise levels.

+ Requires interpretation and application of complex information.

+ Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs).

+ Moderate dexterity required for tasks such as typing and using office tools.

+ Travel required approximately 20%, including potential overnight stays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Account Manager

The Account Manager (AM) plays a critical role in solving complex business challenges and cultivating both new and existing customer relationships. This role emphasizes understanding the customer’s environment and aligning Ricoh’s solutions with their mission-critical goals through strategic relationship-building with key decision-makers and influencers.

**Key Responsibilities**

**Business Development (70% Account Management / 30% New Business)**

+ Develop and grow existing accounts while identifying and pursuing new business opportunities.

+ Build strong relationships with decision-makers and influencers to increase Ricoh’s market share.

+ Understand the customer’s environment and uncover both known and latent business challenges through research and discovery.

+ Focus on how customers buy—prioritizing their needs over specific products or services.

**Customer Engagement & Communication**

+ Communicate effectively and persuasively, both in person and virtually.

+ Serve as a compelling storyteller to differentiate Ricoh’s value and uncover aligned opportunities.

+ Clearly articulate how purchasing decisions impact a customer’s financial position.

+ Deliver engaging and tailored presentations that resonate with customer needs.

**Qualifications**

+ Bachelor’s degree or equivalent experience required.

+ Minimum of 3 years of business development experience.

+ Experience in IT and/or software services preferred.

+ Familiarity with document workflow solutions and processes is a plus.

+ Foundational understanding of P&L components.

+ Strong research and analytical skills to support strategic customer conversations.

+ Proven ability to manage multiple accounts with attention to detail.

**Knowledge, Skills & Abilities**

+ Demonstrated success in using collaboration to build influence.

+ Solid understanding of the solution design process.

+ Brings thought leadership to customer engagements.

+ Outstanding verbal and written communication skills.

+ Proven ability to develop and maintain professional relationships with stakeholders.

+ Keeps current with Ricoh’s offerings.

+ Ability to assess customer environments and develop strategies to expand Ricoh’s core services.

+ High learning agility and adaptability.

+ Skilled in navigating customer approval processes and building internal advocates.

**Working Conditions & Physical Demands**

+ Primarily office-based with standard lighting, ventilation, and noise levels.

+ Requires interpretation and application of complex information.

+ Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs).

+ Moderate dexterity required for tasks such as typing and using office tools.

+ Travel required approximately 20%, including potential overnight stays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) Team is responsible for end-to-end implementation and account management for Scholarship Granting Organizations and other groups using our Grant & Aid solution. This role provides a high level of client support, specialized process management, and expertise in driving product utilization and business retention. The Senior Account Manager acts as a key resource internally and externally, ensuring client satisfaction and operational excellence.

**JOB RESPONSIBILITIES:**

+ Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid (G&A) system meets those requirements.

+ Lead all aspects of implementation for the G&A solution tailored to Scholarship Granting Organizations (SGOs) and related groups.

+ Build and nurture strong relationships with client contacts through proactive outreach (e.g., organizational setup, hierarchy management, application configuration, formula reviews, and comprehensive training delivery), participation in annual client retrospectives to collect feedback, and by delivering exceptional customer service daily (e.g., phone, chat, email, etc.).

+ Guide clients in the use of value-added services such as awarding processes and specialized reporting.

+ Manage awarding functions, supplemental document review, process documentation, training seminars, and the creation of specialized reports as required.

+ Stay informed on evolving tax laws and state tax credit programs, aiding internal and external communications and training development.

+ Define, document, and maintain internal procedures and best practices for servicing SGOs and similar clients.

+ Serve as a G&A subject matter expert, providing insights and guidance to internal teams.

+ Foster effective communication across various departments (e.g., Sales, Product, IT Development, Operations, etc.), which includes collaborating on the verification process to ensure quality metrics and compliance standards are met and with Product and User Experience to review system updates and provide feedback on client impact and improvement opportunities.

+ Manage escalated client issues by developing and executing resolution plans, including root cause analysis and preventive strategies.

+ Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence during meetings.

+ Manage and resolve functionality tickets through ADO, ensuring timely follow-up and completion.

+ Support the Training Team with refresher sessions and group training initiatives.

**Pay Range for this position - $50,000 - $53,000

**EDUCATION:**

Bachelor’s degree in business or related field, or equivalent experience.

**EXPERIENCE:**

Minimum of two years in a customer service or account management role preferred.

**COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:**

+ Advanced proficiency in Microsoft Excel (including pivot tables, formulas, and data analysis).

+ Strong knowledge of Microsoft Office suite (Word, PowerPoint, Outlook, Co-Pilot).

+ Experience with integrated AI tools to optimize workflows, data management, and client interactions.

+ Extensive understanding of the FACTS Grant & Aid solution.

+ Excellent interpersonal and communication skills with the ability to engage diverse audiences professionally.

+ Strong teamwork abilities and the aptitude to build positive relationships with colleagues.

+ Effective presentation skills and ability to convey complex information clearly.

+ Outstanding organizational, prioritization, and time management skills with a capacity to manage multiple projects under pressure.

+ Sharp analytical and problem-solving skills to address client and operational challenges.

+ General computer literacy including email, Internet research, and CRM platforms.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. _A lot more._ We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Customer Service Representative to work at a premier company in Tucson, AZ that specializes in fulfilling prescriptions for individuals needing wheelchairs. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

**Pay Rate:**

$20 - $22 per hour

**Why you should apply to be a Customer Service Representative:**

- Enjoy a long-term assignment with the potential to turn into a temp-to-hire position.

- Work in a dynamic environment that allows you to make a difference in the lives of individuals in need.

- Benefit from a structured work schedule: Monday to Friday, 8 AM - 5 PM.

- Start remotely for the first couple of months, transitioning to a full-time in-office role.

**What’s a typical day as a Customer Service Representative? You’ll be:**

- Answering and making outbound calls to various stakeholders, including doctors' offices, hospitals, and patients.

- Taking orders and entering them into the system while verifying insurance, co-pays, and deductibles.

- Communicating important information to both patients and medical establishments to ensure smooth order flow.

**This job might be an outstanding fit if you:**

- Have strong customer service skills and the ability to handle high-pressure situations with a thick skin.

- Are well-organized and possess good computer and phone skills, including proficiency in Microsoft Office.

- Can manage a high volume of faxes as part of the order processing.

**What happens next:**

Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.

**ESSENTIAL RESPONSIBILITIES**

+ Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.

+ Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.

+ Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.

+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.

+ Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.

+ Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.

+ Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma/GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 1-3 years experience in customer service or call center environment

**Preferred**

+ None

**LICENSES or CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter

+ Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills

+ Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression

+ Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer

+ Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training

+ Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

**LANGUAGE REQUIREMENT (Other than English)?**

None

**Travel Requirement**

0% - 25%

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**

**Position Type**

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Rarely

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$19.27

**Pay Range Maximum:**

$26.88

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J265824

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

**Summary**

****Qualified candidates will sit in either Arizona or California****

The Lead Director, Sales & Account Management is responsible for managing Small Group segment sales teams in Arizona and California. Develops strong personal and collaborative relationships with an assigned book of business/territory and to achieve customer satisfaction, revenue, membership, and earnings objectives. Work collaboratively with counterparts in Sales to ensure the Aetna and Banner|Aetna Brand promise/experience is delivered to our Plan Sponsors/Producers.

**Fundamental Components**

• Oversees new business strategy implementation across assigned segment. Analyzes competitive environment to support and improve pricing, underwriting and product development strategies as well as service approach and sales efforts.

• Cultivates and maintains strong relationships with all constituents (producers, plan sponsors, providers, customers, regulatory agencies)

• Recruits, attracts, and retains a diverse workforce and engages and develops them through mentoring, coaching, and making available tools and resources.

• Partners with cross-functional team and represents sales to ensure internal and external constituent needs are met; removes organizational barriers that impact cross-functional work required to achieve results.

• Educates constituents on Aetna and Banner|Aetna specific policies, product information, and procedures as well as industry issues and related current key business issues.

• Ability to travel as needed.

**Experience**

+ 10+ years of healthcare sales and/or account management experience with demonstrated leadership in sales strategy development and execution, accountability, and innovative sales solutions experience.

+ Proven ability to lead a team of Sales Professionals.

**Education**

+ Bachelor’s Degree or equivalent work experience.

+ Must be Health & Life licensed.

**Anticipated Weekly Hours**

40

**Time Type**

Full time

**Pay Range**

The typical pay range for this role is:

$105,000.00 - $231,132.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

**Great benefits for great people**

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 09/23/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we’d love to hear from you.

About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Account Manager is responsible for the oversight and ongoing management of their assigned clients. The Account Manager works with sales and the support teams to implement new or renewing accounts, ensuring that a high service level is met. The Account Manager will also work with high-level, key employees to maintain the ongoing client relationships. Being extremely knowledgeable about group benefits, having excellent problem resolution and negotiation skills is key. The Account Manager must also be personable, maintain a high-level of professionalism and be able to travel for client meetings.

Essential Duties and Responsibilities

Coordinate and conduct the implementation for new and renewing clients.

Coordinate strategy meetings and document collection with Business Consultant and Benefit Sales Consultant.

Market, analyze, and negotiate benefits and rates for all coverages.
Request renewal from carrier.

Conduct pre-renewal and renewal meetings (in person or via technology platform).

Negotiate renewals with carriers. Quote open market when necessary.
Deliver final renewal to client and finalize benefit selections.

Obtain applications and monitor benefit administration portals.

Ensure everything is submitted in a timely manner (at minimum 15 days prior to the effective date)

Perform first bill audits and host a meeting with client to recap open enrollment success and takeaways.

Ensure a high level of customer retention and satisfaction by building relationships with key contacts.

Ensure high levels of service are delivered to ALL clients:

High-level of professionalism and customer service to employees.

Provide 24-hour response times to requests, if resolution is not able to be obtained within 24 hours make sure to keep lines of communication open with client by providing status updates.

Education is key for all employees and key contact.

Ensure all clients are compliant with their benefits, contributions, etc.
Select filings of compliance documents

COBRA

Assist with ACA compliance

Medicare filings

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personal qualities of integrity and credibility.

Must be able to work individually and as part of a team.

Must be able to use the utmost discretion in all presentations/correspondence and communication for staff, clients and all leadership.

Intermediate (or higher) knowledge of Microsoft Office and Adobe.

Work requires professional, written, and verbal communication and interpersonal skills.

Strong organizational skills with the ability to multi-task and prioritize to meet stated deadlines.

Knowledge of employee benefits, compliance, and payroll.

Must be able to read, analyze, and interpret Client, technical procedures, insurance regulations, and governmental regulations.

Ability to respond effectively to the most sensitive inquiries and complaints.

Ability to define problems, collect data, establish facts, and draw valid conclusions

Education & Experience

2- 5 years or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred

Bachelor's degree preferred.

Health and Life Insurance License mandatory.