Business Management & Administration
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.
Business Management & Administration Industry
Customer Service Representatives
Average
$38,100
ANNUAL
$18.32
HOURLY
Entry Level
$29,000
ANNUAL
$13.94
HOURLY
Mid Level
$37,080
ANNUAL
$17.83
HOURLY
Expert Level
$48,220
ANNUAL
$23.18
HOURLY
Customer Service Representatives
630
Current Available Jobs
Customer Service Representatives
Job Titles
Entry Level
JOB TITLE
Probationary Customer Service Representative
Mid Level
JOB TITLE
Customer Service Representative
Expert Level
JOB TITLE
Supervisor Customer
Supporting Programs
Customer Service Representatives
Customer Service Representatives
01
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
02
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
03
Check to ensure that appropriate changes were made to resolve customers' problems.
04
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
05
Determine charges for services requested, collect deposits or payments, or arrange for billing.
06
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
07
Refer unresolved customer grievances to designated departments for further investigation.
08
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
09
Review insurance policy terms to determine whether a particular loss is covered by insurance.
10
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Customer Service Representatives
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
English Language
KNOWLEDGE
Administration and Management
KNOWLEDGE
Sales and Marketing
KNOWLEDGE
Mathematics
SKILL
Active Listening
SKILL
Service Orientation
SKILL
Speaking
SKILL
Reading Comprehension
SKILL
Critical Thinking
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Speech Clarity
ABILITY
Speech Recognition
ABILITY
Problem Sensitivity
Customer Service Representatives
**About this role:**
Wells Fargo is seeking a Bilingual Customer Service Representative as part of the Card Merchant Services line of business. Learn more about the career areas and lines of business at wellsfargojobs.com
**In this role, you will:**
+ Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
+ Interact with customer service team and perform moderately complex customer support tasks
+ Manage risk by following all policies and procedures and staying abreast of changes to them
+ Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
+ Receive direction from customer service supervisor and escalate non-routine questions
**Required Qualifications:**
+ 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ Bilingual speaking and reading proficiency in Spanish/English
**Desired Qualifications:**
+ Ability to effectively listen and elicit information
+ Ability to navigate multiple computer systems, applications, and utilize search tools to find information
+ Call center experience
+ Excellent verbal, written, and interpersonal communication skills
+ Basic Microsoft Office skills
**Job Expectations:**
+ Must be able to attend the full duration of a 6 week training period
+ Ability to work additional hours as needed
+ Must be able to work on-site at the location(s) posted
+ Ability to work nights and weekends as needed or scheduled
**Work Schedule:**
+ Hybrid 8 hour schedule between 6:00am-6:00pm Monday-Friday and 7:00am-4:30pm Saturday Arizona Standard Time (AST)
+ Flexible to work any hours during department's hours of operation. Hours/Days may change due to business needs and could include working at least one weekend day to support the business needs.
**Location:** 2800 S. Price Rd, Chandler AZ 85286
**Benefits:** 2024 Benefits Summary US employees
Benefits - Wells Fargo Careers
We offer our full-time employees a comprehensive benefits package that includes medical, dental, vision, and other programs.
**Posting End Date:**
7 Oct 2024
***Job posting may come down early due to volume of applicants.**
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Company:** WELLS FARGO BANK
**Req Number:** R-403639
**Updated:** Sat Oct 05 02:41:12 UTC 2024
**Location:** CHANDLER,Arizona
Full Time
As a Senior Strategic Account Manager, you will maintain client relationships with key target accounts that have a major strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and work to resolve any issues or concerns and ensure customer satisfaction.
**Responsibilities:**
+ Leads the development and execution of the strategic account plans at key, named accounts.
+ Drives new business development. Will research, qualify, contact, present and close new clients based on an assigned territory or market segment.
+ Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.
+ Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.
+ Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.
+ Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.
+ Leads solution development efforts that best address customer needs.
+ Engages supplier sales resources to enlist their support and create solutions.
+ Expert in strategic selling and takes the lead in high level sales engagements. Provides pre and post-call coaching to branch sales team.
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor’s Degree preferred.
+ 5+ years proven sales experience as a strategic account manager of large account portfolios
+ Experience managing multiple stakeholders and projects.
+ History of success maintaining and developing key relationships.
+ Success in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources.
+ Sales experience with commercial audio-visual applications and supporting enterprise clients.
+ Ability to understand where potential exists in assigned accounts and can recognize and create opportunities.
+ Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
+ Strong negotiation and problem-solving skills.
+ Proficiency with CRM software and Microsoft Office.
+ Self-starter and able to work efficiently under pressure.
+ Ability to travel up to 25%.
_Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer._
**_Los Angeles Unincorporated County Candidates Only_** _: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
Full Time
Location:
8162 S Priest Dr, Tempe, Arizona 85284 United States of America
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
+ Career stability
+ Opportunities for advancement
+ Mindset App Reimbursement
+ Gym Reimbursement Program
+ Health insurance & Prescription plans, if eligible
+ Paid holidays, vacation, and sick days, if eligible
+ Life insurance
+ MetLaw Legal program
+ MetLife auto and home insurance
+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
+ 401(k) Savings Plan
+ Employee Stock Ownership Plan (ESOP)
+ 24-hour physician available for kids
+ Dental & Vision Plans
+ Business travel insurance
+ You Matter EAP
+ LifeLock Identity Theft Protection
+ Critical Illness/Group Accident Insurance
+ Dave Ramsey’s SmartDollar Program
Customer Service Representative Responsibilities:
+ Assist customers inside and outside a U-Haul center with U-Haul products and services.
+ Use smartphone-based U-Scan technology to manage rentals and inventory.
+ Move and hook up U-Haul trucks and trailers.
+ Clean and inspect equipment on the lot including checking fluid levels.
+ Answer questions and educate customers regarding products and services.
+ Prepare rental invoices and accept equipment returned from rental.
+ Install hitches and trailer wiring.
+ Fill propane (certification offered through U-Haul upon employment)
+ Drive a forklift (certification offered through U-Haul upon employment)
+ Other duties as assigned
+ Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
+ Valid driver’s license and ability to maintain a good driving record
+ High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Full Time
Location:
4950 E McDowell Rd, Phoenix, Arizona 85008 United States of America
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
+ Career stability
+ Opportunities for advancement
+ Mindset App Reimbursement
+ Gym Reimbursement Program
+ Health insurance & Prescription plans, if eligible
+ Paid holidays, vacation, and sick days, if eligible
+ Life insurance
+ MetLaw Legal program
+ MetLife auto and home insurance
+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
+ 401(k) Savings Plan
+ Employee Stock Ownership Plan (ESOP)
+ 24-hour physician available for kids
+ Dental & Vision Plans
+ Business travel insurance
+ You Matter EAP
+ LifeLock Identity Theft Protection
+ Critical Illness/Group Accident Insurance
+ Dave Ramsey’s SmartDollar Program
Customer Service Representative Responsibilities:
+ Assist customers inside and outside a U-Haul center with U-Haul products and services.
+ Use smartphone-based U-Scan technology to manage rentals and inventory.
+ Move and hook up U-Haul trucks and trailers.
+ Clean and inspect equipment on the lot including checking fluid levels.
+ Answer questions and educate customers regarding products and services.
+ Prepare rental invoices and accept equipment returned from rental.
+ Install hitches and trailer wiring.
+ Fill propane (certification offered through U-Haul upon employment)
+ Drive a forklift (certification offered through U-Haul upon employment)
+ Other duties as assigned
+ Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
+ Valid driver’s license and ability to maintain a good driving record
+ High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Full Time
Location:
20618 N Cave Creek Rd, Phoenix, Arizona 85024 United States of America
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
+ Career stability
+ Opportunities for advancement
+ Mindset App Reimbursement
+ Gym Reimbursement Program
+ Health insurance & Prescription plans, if eligible
+ Paid holidays, vacation, and sick days, if eligible
+ Life insurance
+ MetLaw Legal program
+ MetLife auto and home insurance
+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
+ 401(k) Savings Plan
+ Employee Stock Ownership Plan (ESOP)
+ 24-hour physician available for kids
+ Dental & Vision Plans
+ Business travel insurance
+ You Matter EAP
+ LifeLock Identity Theft Protection
+ Critical Illness/Group Accident Insurance
+ Dave Ramsey’s SmartDollar Program
Customer Service Representative Responsibilities:
+ Assist customers inside and outside a U-Haul center with U-Haul products and services.
+ Use smartphone-based U-Scan technology to manage rentals and inventory.
+ Move and hook up U-Haul trucks and trailers.
+ Clean and inspect equipment on the lot including checking fluid levels.
+ Answer questions and educate customers regarding products and services.
+ Prepare rental invoices and accept equipment returned from rental.
+ Install hitches and trailer wiring.
+ Fill propane (certification offered through U-Haul upon employment)
+ Drive a forklift (certification offered through U-Haul upon employment)
+ Other duties as assigned
+ Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
+ Valid driver’s license and ability to maintain a good driving record
+ High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Full Time
Location:
1650 E Cherry St, Cottonwood, Arizona 86326 United States of America
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service…ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Additionally, you will assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at U-Haul centers.
U-Haul Offers:
+ Career stability
+ Opportunities for advancement
+ Mindset App Reimbursement
+ Gym Reimbursement Program
+ Health insurance & Prescription plans, if eligible
+ Paid holidays, vacation, and sick days, if eligible
+ Life insurance
+ MetLaw Legal program
+ MetLife auto and home insurance
+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
+ 401(k) Savings Plan
+ Employee Stock Ownership Plan (ESOP)
+ 24-hour physician available for kids
+ Dental & Vision Plans
+ Business travel insurance
+ You Matter EAP
+ LifeLock Identity Theft Protection
+ Critical Illness/Group Accident Insurance
+ Dave Ramsey’s SmartDollar Program
Storage Customer Service Representative Primary Responsibilities:
+ Support the site manager with facility operations.
+ Answer phone inquiries from active and prospective customers.
+ Show storage units, explain the terms of rental agreements and prepare rental contracts.
+ Perform general routine property cleanup and minor repair work.
+ Ensure that all vacant storage units are clean, dry, secure and available for new customers.
+ Perform other duties as assigned.
+ Participate in ongoing continuous U-Haul education through U-Haul University.
Storage Customer Service Representative Minimum Qualifications:
+ Driver’s license and the ability to maintain a clean driving record
+ Excellent communication skills
+ Available to work on weekends and holidays
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Full Time
JOIN GROWING CALL CENTER!!!
JOB DESCRIPTION: Taking inbound/outbound calls and/or via the Internet. In this position you represent one our leading healthcare clients assisting members with their insurance related needs. Examples include: Inquiries regarding benefits, eligibility, appeals, grievances and troubleshooting medical devices.
PAY: $16/hour
REMOTE: 100% remote and equipment provided just need high speed internet
REQUIREMENTS: Must be Fluent in Spanish
DIRECT HIRE: NO CONTRACTS (Employee from day 1 with benefits: Medical, Dental, Vision, Life Ins, 401K and PTO)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
Must be English/Spanish bilingual to qualify for this position.
Description:
This is an intake role. The intake team intakes the escalated complaint and directs it to the appropriate research group.
Very customer centric. Great attention to detail and organizational skills. Usually an upset person is saying a lot of information very quickly, this person needs to accurately capture those details while also being empathetic. Should be able to actively listen, will likely be the 5th or 6th person the customer is talking to and they need to be heard out. Able to navigate computer systems. Once they gather this information, they’ll hand it off to the right research team.
Likely 7-12 calls per day.
Additional Skills & Qualifications:
Focus on customer satisfaction supporting a company’s product
Successful agents have positivity, are engaged with the process and the customer. Needs to be able to succeed in a fast paced environment. Needs to be able to flex between handling a phone case and a written case. Needs to understand how to work in an office environment. Strong work ethic, need to be punctual and dependable.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
JOIN GROWING CALL CENTER!!!
JOB DESCRIPTION: Taking inbound/outbound calls and/or via the Internet. In this position you represent one our leading healthcare clients assisting members with their insurance related needs. Examples include: Inquiries regarding benefits, eligibility, appeals, grievances and troubleshooting medical devices.
PAY: $16/hour
REMOTE: 100% remote and equipment provided just need high speed internet
REQUIREMENTS: Must be Fluent in Spanish
DIRECT HIRE: NO CONTRACTS (Employee from day 1 with benefits: Medical, Dental, Vision, Life Ins, 401K and PTO)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
IMMEDIATE REMOTE CALL CENTER REPRESENTATIVE - BILINGUAL SPANISH
OPPORTUNITY TO WORK FOR ONE OF THE LARGEST DISTRIBUTORS IN NORTH AMERICA
MONDAY - FRIDAY 9AM-6PM + SATURDAY (MUST BE AVAILABILE TO WORK EVERY SATURDAY, STILL ONLY 5 DAY WORK WEEK)
MUST BE LOCATED IN PACIFIC STANDARD TIME OR MOUNTAIN STANDARD TIME
$20/HR
Qualifications:
+ 2 years of call center customer service experience
+ Bilingual Spanish/English
+ Experience processing orders
+ ERP/EDI knowledge preferred
+ Microsoft Office proficient
+ Excellent communication skills
Responsibilities:
+ Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner
+ Ensure any changes or revisions to orders are properly documented and communicated
+ Provide necessary documents to operations / warehouse department
+ Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays
+ Ensure all customer related documentation is complete and filed
+ Processes RMAs and credits
+ When necessary forward credits to customers and corporate finance
+ Answer incoming calls
+ Oversee the resolution of all customer complaints
+ Ensure communications are comprehensive and thorough
+ Report all complaints to supervisor when applicable
+ Greets and screens visitors and telephone call and notifies staff members or records and relays messages
+ Complete reports and maintain documentation as required
+ Complete miscellaneous customer care functions and special projects as assigned.1%
+ Performs other relevant job duties as required
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
Business Management & Administration
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