Customer Service Representatives

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

FULL-TIME

The individual selected for this role will be expected to work at Store #7617, located at: 24715 N Lake Pleasant Pkwy. Peoria, AZ

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Customer Service Representative La Linea Level 7-1 (English & Spanish Only)

Location:

Phoenix, AZ, US

Date: Jan 15, 2025

**Requisition ID** : 18212

**Join us in building a better future for Arizona!**

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

**Why Work at SRP**

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

+ Pension Plan (at no cost to the employee)

+ 401(k) plan with employer matching

+ Available your first day: Medical, vision, dental, and life insurance

+ Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

+ Parental leave (up to 4 weeks) and adoption assistance

+ Wellness programs (including access to a recreation and fitness facility)

+ Short and long-term disability plans

+ Tuition assistance for both undergraduate and graduate programs

+ 10 Employee Resource Groups for career development, community service, and networking

**Summary**

Under general supervision, performs duties necessary to allow SRP to serve its customers and clients in a safe, effective and efficient manner. This may include work involved with customer contact; either written, over the phone, in person, electronically, etc. The research, analysis, interpretation and/or changes to customer data either electronically on-line or manually to allow the timely and accurate billing and/or collections for services rendered to customers. The application of credit policies in accordance with policies and procedures. This may involve call-out or extended shift assignments to meet customer services emergency needs or situations.

Any one position may not include all duties nor do the example of duties include all tasks, which may be found in the position of this class.

Must speak fluent Spanish

**What You'll Do**

+ Receives, researches and resolves inquires, complaints and requests from customers involving rates, policies, practices, procedures, and products and services. Customer contact may be written, by phone, in person or electronically.

+ The research analysis, calculation and/or changes to customer account information (either electronically or manually) to allow the timely and accurate billing and/or collections for services rendered to customers.

+ The research, analysis and/or changes to customer account information (either electronically or manually) to correct any errors on customer accounts, billing data or metering data.

+ Performs the duties necessary to establish new accounts, market and administer services and programs, and coordinate with municipalities.

+ The research, analysis and preparation of various entries, reports and statistics.

+ The application of credit policies in accordance with Customer Services’ policies and procedures. Including the interpretation and application of the Rules and Regulations or other appropriate company policies.

+ Research and respond to customer inquiries of payments, account balances, usage patterns and other account information. Customer contact may be written, by phone, in person or electronically.

+ Initiate and/or complete in the system appropriate and timely field orders, field investigations or other orders as requested by customers or prescribed by policies and procedures.

+ The processing, directing and dispatching of field personnel to affect the completion of filed orders, appointments and requests.

+ Answer and handle customer outage contacts, including entering trouble orders.

+ Perform cashiering duties that include accepting power and water payments, daily balancing of cash drawer, reconciliations and preparation of bank deposits.

+ In the immediate absence of a business office supervisor, conduct normal daily operations and opening and closing of business offices in accordance with established policies and procedures.

+ Inform customers of water ordering and delivery procedures and terminology.

+ The input of information to the Miscellaneous Accounts Receivable system to effect the accurate recording and billing of receivables.

+ The maintenance, filing and storage of paper or electronic customer information, customer ledgers and other customer records.

+ Coordinates work with internal departments to accomplish tasks.

+ Assist other representatives and perform other duties as necessary or assigned.

+ Other duties as assigned.

+ Employee must work safely and efficiently in the performance of their job duties. Must maintain effective working relationships with other employees, customers and the public. Must have the ability to understand and carry out oral and written instructions, and have the ability to accurately and legibly complete applicable paper work. May be required to work a reasonable amount of overtime.

**What It Takes To Succeed**

Please note:

**This position is for Bilingual (English/Spanish) speaking candidates. If you apply for this position and are not fluent in Spanish, you will be disqualified from consideration.**

**This position will be open for application from Monday, January 20 - Tuesday, January 28, 2025, at 11:59pm. All applications must be submitted and assessments must be completed within this timeframe.**

**To ensure you are properly trained to perform the functions of this job, time off requests cannot be accommodated during the first three (3) months of employment**

SRP's Contact Center supports a hybrid work environment. Upon completion of training, you will be scheduled to work two (2) days per week in the office (Tempe or Queen Creek location) and the remaining scheduled days will be worked from home.

The training and transition period is approximately 12 - 14 weeks long. The first seven (7) weeks will be a hybrid classroom training, with the first week in-office (3/17/2025 - 3/21/2025), and at least one day per week required to be in-office during weeks 2 - 7. Training will take place at the Project Administration Building (1500 N Mill Ave., Tempe, AZ 85281). SRP will provide all equipment needed to participate in training from home. You are required to supply a reliable internet connection (50 Mbps recommended) and a quiet, distraction free place in your home to work. You must reside in the Phoenix metro area as there will be occasions where you are required to report to one of our local facilities.

Training will be held Monday - Friday, 8:00am-4:30pm. However, our Contact Center operates 24-hours a day, seven (7) days per week. Upon completion of training and transition, you must be available to work any schedule, including weekends and holidays. Both 8-hour and 10-hour per day shift options are available after training and transition. New hires typically receive a schedule with a start time of 10:00am or later. Schedules are re-evaluated every six (6) months and awarded based on performance.

Customer Service Representative positions are regular full-time status.

You will be paid during training and transition. Benefits for regular full-time employees include:

• Choice of medical plans CCP, EPO and PPO. (All SRP employees must enroll in one of these plans.)

• Tuition reimbursement at accredited colleges

• 10 paid holidays

• 128 paid vacation hours per year

• 64 paid sick hours per year

• 401K with match

• SRP Pension Plan

• Military Leave

• Jury duty pay

**Testing and Certifications**

Residential Customer Service Test

**Hybrid Workplace**

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

**Drug/Alcohol Policy Statement**

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

**Equal Opportunity Employer Statement**

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

**Work Authorization**

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

**Nearest Major Market:** Phoenix

Customer Service Representative Level 7-1

Location:

Phoenix, AZ, US

Date: Jan 15, 2025

**Requisition ID** : 18211

**Join us in building a better future for Arizona!**

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

**Why Work at SRP**

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

+ Pension Plan (at no cost to the employee)

+ 401(k) plan with employer matching

+ Available your first day: Medical, vision, dental, and life insurance

+ Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

+ Parental leave (up to 4 weeks) and adoption assistance

+ Wellness programs (including access to a recreation and fitness facility)

+ Short and long-term disability plans

+ Tuition assistance for both undergraduate and graduate programs

+ 10 Employee Resource Groups for career development, community service, and networking

**Summary**

Under general supervision, performs duties necessary to allow SRP to serve its customers and clients in a safe, effective and efficient manner. This may include work involved with customer contact; either written, over the phone, in person, electronically, etc. The research, analysis, interpretation and/or changes to customer data either electronically on-line or manually to allow the timely and accurate billing and/or collections for services rendered to customers. The application of credit policies in accordance with policies and procedures. This may involve call-out or extended shift assignments to meet customer services emergency needs or situations.

Any one position may not include all duties nor do the example of duties include all tasks, which may be found in the position of this class.

**What You'll Do**

+ Receives, researches and resolves inquires, complaints and requests from customers involving rates, policies, practices, procedures, and products and services. Customer contact may be written, by phone, in person or electronically.

+ The research analysis, calculation and/or changes to customer account information (either electronically or manually) to allow the timely and accurate billing and/or collections for services rendered to customers.

+ The research, analysis and/or changes to customer account information (either electronically or manually) to correct any errors on customer accounts, billing data or metering data.

+ Performs the duties necessary to establish new accounts, market and administer services and programs, and coordinate with municipalities.

+ The research, analysis and preparation of various entries, reports and statistics.

+ The application of credit policies in accordance with Customer Services’ policies and procedures. Including the interpretation and application of the Rules and Regulations or other appropriate company policies.

+ Research and respond to customer inquiries of payments, account balances, usage patterns and other account information. Customer contact may be written, by phone, in person or electronically.

+ Initiate and/or complete in the system appropriate and timely field orders, field investigations or other orders as requested by customers or prescribed by policies and procedures.

+ The processing, directing and dispatching of field personnel to affect the completion of filed orders, appointments and requests.

+ Answer and handle customer outage contacts, including entering trouble orders.

+ Perform cashiering duties that include accepting power and water payments, daily balancing of cash drawer, reconciliations and preparation of bank deposits.

+ In the immediate absence of a business office supervisor, conduct normal daily operations and opening and closing of business offices in accordance with established policies and procedures.

+ Inform customers of water ordering and delivery procedures and terminology.

+ The input of information to the Miscellaneous Accounts Receivable system to effect the accurate recording and billing of receivables.

+ The maintenance, filing and storage of paper or electronic customer information, customer ledgers and other customer records.

+ Coordinates work with internal departments to accomplish tasks.

+ Assist other representatives and perform other duties as necessary or assigned.

+ Other duties as assigned.

+ Employee must work safely and efficiently in the performance of their job duties. Must maintain effective working relationships with other employees, customers and the public. Must have the ability to understand and carry out oral and written instructions, and have the ability to accurately and legibly complete applicable paper work. May be required to work a reasonable amount of overtime.

**What It Takes To Succeed**

Please note:

**This position will be open for application from Monday, January 20 - Tuesday, January 28, 2025, at 11:59pm. All applications must be submitted and assessments must be completed within this timeframe.**

**To ensure you are properly trained to perform the functions of this job, time off requests cannot be accommodated during the first three (3) months of employment**

SRP's Contact Center supports a hybrid work environment. Upon completion of training, you will be scheduled to work two (2) days per week in the office (Tempe or Queen Creek location) and the remaining scheduled days will be worked from home.

The training and transition period is approximately 12 - 14 weeks long. The first seven (7) weeks will be a hybrid classroom training, with the first week in-office (3/17/2025 - 3/21/2025), and at least one day per week required to be in-office during weeks 2 - 7. Training will take place at the Project Administration Building (1500 N Mill Ave., Tempe, AZ 85281). SRP will provide all equipment needed to participate in training from home. You are required to supply a reliable internet connection (50 Mbps recommended) and a quiet, distraction free place in your home to work. You must reside in the Phoenix metro area as there will be occasions where you are required to report to one of our local facilities.

Training will be held Monday - Friday, 8:00am-4:30pm. However, our Contact Center operates 24-hours a day, seven (7) days per week. Upon completion of training and transition, you must be available to work any schedule, including weekends and holidays. Both 8-hour and 10-hour per day shift options are available after training and transition. New hires typically receive a schedule with a start time of 10:00am or later. Schedules are re-evaluated every six (6) months and awarded based on performance.

Customer Service Representative positions are regular full-time status.

You will be paid during training and transition. Benefits for regular full-time employees include:

• Choice of medical plans CCP, EPO and PPO. (All SRP employees must enroll in one of these plans.)

• Tuition reimbursement at accredited colleges

• 10 paid holidays

• 128 paid vacation hours per year

• 64 paid sick hours per year

• 401K with match

• SRP Pension Plan

• Military Leave

• Jury duty pay

**Experience**

Experience as a Customer Services Rep. or Customer Services Rep. Trainee or Administrative Clerk or General Clerk or equivalent.

**Testing and Certifications**

For specific list of training certifications contact departmental manager.

**Hybrid Workplace**

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

**Drug/Alcohol Policy Statement**

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

**Equal Opportunity Employer Statement**

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

**Work Authorization**

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

**Nearest Major Market:** Phoenix

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

PART-TIME

The individual selected for this role will be expected to work at Store #8268, located at: 14039 W Grand Ave. Surprise, AZ

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

PART-TIME

The individual selected for this role will be expected to work at Store #8575, located at: 5683 N Swan Rd. Tucson, AZ 85718

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

This role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business. Specifically, your mission will be to service and maintain existing accounts while uncovering opportunities for increasing business.

**JOB RESPONSIBILITIES**

+ Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making

+ Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations

+ Provides a high level of support to Producers in obtaining, maintaining, and expanding business

+ May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures

+ Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts

+ Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval

+ Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues

+ Responsible for overall retention of accounts in assigned book of business

+ Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate

+ Manages, organizes, and conducts client meetings when necessary

+ Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems

+ Travels on company business as required. Prepares reports for management as required.

+ Supports, mentors, and trains lower level Account Managers and Assistant Account Managers, as necessary

+ Attends industry related continuing education training and courses

**QUALIFICATIONS**

+ Minimum of seven (7) years of experience in commercial lines with insurance company/agency. Broker experience preferred

+ Requisite insurance license

+ A high school diploma required; some college preferred

+ Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members

+ Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

+ Ability and willingness to utilize company’s computer system and software

+ Strong typing skills with an ability to compose clear and concise letters

+ Ability to understand policy forms and coverage descriptions

+ Organizational skills required

+ Willingness to attend educational classes desired

+ High attention to detail essential

Department Account Management & Service

Required Experience: 7-10 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy (https://hubinternational.jobs/eeo/)

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or [email protected] . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

**A Little About Us**

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

**What your impact will be…**

+ Build and sustain robust, enduring relationships with customers, ensuring open communication about the progress of initiatives. Develop new business with existing clients and pinpoint areas for improvement.

+ Identify upselling and cross-selling opportunities to grow enterprise accounts and craft bespoke proposals to address individual client goals. Monitor key account metrics to shape and forecast sales strategies, and collaborate with the marketing team to launch client-focused campaigns. Keep a pulse on competitor activities and market trends to guide strategic planning.

+ Lead and conclude contract negotiations with clients, focusing on terms, pricing, and payment schedules that benefit both parties. Collaborate with account team members to align contract specifics with customer service objectives, and regularly review and adapt contracts to reflect customer feedback and market changes.

+ Analyze client account performance data to produce detailed reports and provide stakeholders with actionable insights. Communicate key performance trends to inform and guide decision-making.

What you will bring…

+ 10+ years in enterprise account management experience for existing enterprise accounts.

+ Skill in crafting and evaluating business proposals.

+ Ability to monitor sales trends and perform sales forecasting.

+ Adept at identifying upselling and cross-selling opportunities.

+ Expertise in mapping customer structure and engaging with different stakeholders.

+ Capability to develop and maintain key account metrics.

+ Track record of growing enterprise account portfolios.

+ History of achieving or exceeding sales targets.

+ Evidence of proficient customer relationship management and retention.

+ Experience in developing and implementing strategic sales plans.

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

\#LI-Remote #BI-Remote

This position does require you to be Bilingual (English/Spanish) Customer Service Financial Representative

Ubicación: En el lugar - Tucson, AZ

Términos: Tiempo completo

Pay: $18/hour

****$1,000 New Hire Bonus** **

**Join Team Alorica**

Únete al equipo de Alorica En Alorica, estamos redefiniendo lo que significa ser un líder global en servicio al cliente y experiencia, una interacción a la vez. Con Alorica en casa y ubicaciones en 18 países de todo el mundo, ofrecemos infinitas oportunidades de carrera, desde servicio al cliente, entrenamiento y soporte técnico hasta gestión, reclutamiento y más. ¡Y nos enorgullece decir que más del 70% de nuestros líderes son promovidos internamente! Pero eso no es todo... también proporcionamos una gama completa de beneficios para ayudar a nuestros empleados a lograr el bienestar financiero, emocional, mental y físico, incluido el apoyo a sus propias comunidades a través de "Making Lives Better with Alorica" (MLBA). MLBA es nuestra galardonada organización benéfica sin fines de lucro interna centrada en empoderar a las personas a través del trabajo enfocado en la misión.

Resumen del trabajo Como parte del equipo de Alorica, ayudarás a nuestros clientes abordando las preocupaciones de sus clientes, brindando soporte y resolviendo problemas.

Responsabilidades

+ Ayudar a los clientes con problemas y preocupaciones que experimentan durante el uso del producto y/o servicio.

+ Documentar información relacionada con las llamadas con fines de auditoría e informes.

+ Mantener y actualizar la información del cliente según sea necesario.

+ Incrementar las ventas a clientes actuales mediante la oferta de servicios nuevos o mejorados.

Calificaciones para Candidatos Internos

**Calificaciones**

+ Diploma de escuela secundaria o GED.

+ Experiencia en servicio al cliente es una ventaja.

+ Fuertes habilidades de navegación por computadora.

+ Familiaridad con las aplicaciones de Microsoft Office (Word, Excel).

+ Excelentes habilidades de comunicación oral y escrita.

+ Excepcionales habilidades de escucha y comprensión.

+ Profesional y cortés.

+ Orientado al cliente.ces

**Work Environment**

+ Regular work performed in a climate-controlled, call-center environment

+ Ongoing usage of phone and computer systems

**Physical Demands**

+ Constant sedentary work

**Benefits**

+ Health, dental, and vision coverage/HSA

+ PTO

+ Paid holidays and sick time

+ Optional daily pay or weekly pay

+ 401K retirement plan

+ Leadership programs

+ Paid training and tuition reimbursement

+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

+ Employee assistance program

+ Additional voluntary benefits

**Next Steps**

1. Place an application

2. Complete your online assessment

3. Our team will review your application

4. If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

**Position: Customer Service Representative**

**Location: 1650. S. Research Loop Onsite- Tucson, AZ**

**Terms: Full-time**

**Pay: $17/ Hour**

**Join Team Alorica**

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

**Job Summary**

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

**Responsibilities**

+ Assist customers with issues and concerns they are experiencing during the use of the product and/or service

+ Document call-related information for auditing and reporting purposes

+ Maintain and update customer information as necessary

+ Upsell current customers on new or enhanced services

**Qualifications**

+ High school diploma or GED

+ Customer service experience is a plus

+ Strong computer navigational skills

+ Familiarity with Microsoft Office applications (Word, Excel)

+ Excellent oral and written communication skills

+ Exceptional listening/comprehension skills

+ Professional and courteous

+ Customer oriented

**Work Environment**

+ Regular work performed in a climate-controlled, call-center environment

+ Ongoing usage of phone and computer systems

**Physical Demands**

+ Constant sedentary work

**Benefits**

+ Health, dental, and vision coverage/HSA

+ PTO

+ Paid holidays and sick time

+ Optional daily pay or weekly pay

+ 401K retirement plan

+ Leadership programs

+ Paid training and tuition reimbursement

+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

+ Employee assistance program

+ Additional voluntary benefits

**Next Steps**

1. Place an application

2. Complete your online assessment

3. Our team will review your application

4. If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Custodian, Senior (Academic 4am till 1pm Monday through Friday)

Location: Facility Srv: Custodial Shop

Regular/Temporary: Regular

Job ID: 608230

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is open to only current regular, benefit-eligible NAU employees ONLY. (Temporary employees, student workers, variable-hour benefit-eligible employees, and other non-regular employees are not eligible to apply).
• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• Employees of Facility Services are considered essential staff and must report to work when the university is closed for emergencies. This position is required to participate is on-call, call back duties and snow removal, which can include days, nights, weekends, and holidays. Under established circumstances will respond to emergency dispatch calls within set timeframes Administrative or Campus Living buildings.
• Complies with all job-specific safety requirements and procedures identified in job-specific hazard assessments (required training, PPE use, standard operating procedures, etc.). Proactively participates in accident prevention efforts and responds to injuries and accidents promptly to modify activities and prevent further accidents.

Job Description

Under the general direction of the Assistant Manager of Custodial Services, the Custodian, Senior - Academic is a member of the Custodial Services Management Team.

The Custodian, Senior - Academic acts as a lead worker of a custodial crew to ensure quality custodial service is being delivered on a consistent basis. This position leads the daily activities of custodial staff including daily work assignments, training, quality assurance and inventory control to ensure an effective work unit. This position oversees and participates in custodial maintenance duties including dusting, mopping, finishing and buffing floors, vacuuming and shampooing carpets, cleaning and restocking restrooms to ensure a clean environment within the University. This position exists to aid and advise the Assistant Director of Custodial Services in fulfilling the Facility Services' mission to the University by practicing sustainable maintenance and operations methods, ensuring clean, healthy and safe living and working environments, providing superior customer service to the Campus community, adopting industry best practices, and empowering the custodial workforce.

The successful candidate will be required to work 4am till 1pm - Monday through Friday. This position is also in an On-Call rotation, which consists of one week of On-Call duties. Employees work in areas/buildings as assigned, which may change based on business need.

University employees are responsible for maintaining the highest ethical standards of conduct and are expected to practice professionalism, integrity, trustworthiness, respect, stewardship, compliance, confidentiality, and respect to maintain a safe and trusting environment.

Custodial Duties - 80%

• Cleans Academic areas including: clean and sanitize restroom surfaces and fixtures including showers, collect trash, stock University paper and soap dispensers, vacuum carpeted areas, sweep and mop floors including stairs, sanitize high touch surfaces, damp dust horizontal surfaces, clean chalkboards and whiteboards in teaching areas, spot clean walls as needed, clean public garbage cans as needed, clean carpet stains as needed, clean entryways including glass (weather permitting), sweep outside entryways (weather permitting), clean drinking fountains, sinks, and elevators, clean building furniture including classrooms, clean ceiling vents, remove gum as needed, extract carpets as needed, clean interior public glass as needed, hard floors cleaned, polished or refinished as needed
• Any additional cleaning duties
• Remove snow/ice from building entryways when needed
• Initiates work orders for repair/maintenance. Reports malfunctions of bathroom fixtures, light fixtures and/or damages to room and hall furnishings to a supervisor.
• Locks and unlocks doors as directed.
• Moves furniture, equipment or fixtures as required.
• Ensures proper care in the use and maintenance of equipment and supplies
• Promotes continuous improvement of workplace safety and environmental practices.
• Blitz style detail and project cleaning as assigned.

Team Support Responsibilities - 15%

• Assigns tasks to complete daily cleaning.
• Coordinates custodial services.
• Inspects building areas to determine quality of work
• Inspects custodial equipment to ensure proper maintenance and care is being fulfilled.
• Covers scheduled areas of assignments during the absence of other staff.
• Develops, initiates, and participates in a training program which familiarizes custodial staff with particular problems involved in custodial services including safety, equipment operation, improved techniques and general custodial procedures.
• Orders appropriate materials and supplies and oversees inventory of cleaning supplies and equipment.
• Initiates and ensures completion of work orders for repair/maintenance
• Prepares, maintains and submits appropriate records and correspondence as needed.
• Participates in custodial duties on an emergency basis during normal working hours and after normal working hours.
• Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
• Supports problem resolution for the custodial department across campus

Other - 5%

• Other duties as assigned

Minimum Qualifications

• High School Degree
• 1-3 years of relevant experience
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Bachelor's Degree
• 1-year supervisory experience

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of cleaning equipment, products, techniques and standards.
• Knowledge of equipment and materials usage and maintenance.
• Knowledge of precautionary and safety procedures.

Skills

• Skilled in using cleaning products and equipment.
• Develops and maintains good working relationships.
• Coordination of activities and establishing priorities.
• Balancing competing priorities.
• Basic computer skills.

Abilities

• Communicates effectively.
• Exercises good judgment and professionalism in a fast-paced setting.
• Use hand and power tools; safely use cleaning equipment and supplies.
• Promotes a diverse, inclusive environment.
• Maintains professional and productive working relationships with management, co-workers, staff, and students.
• Observe all departmental/university safety rules, policies and regulations related to the efficient and safe performance of job duties.

Driving Requirement

Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver's license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the https://nau.edu/university-policy-library/motor-vehicle-use-for-university-business/ can be found on the NAU website.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $40,607. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

January 27, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.

General Information

• Heavy lifting, pushing, or pulling required of objects up to 50 pounds.
• Work in an environment having some exposure to hazards or physical risks, which require the following basic safety precautions.
• Exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/5937111

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