Customs and Border Protection Officers

**About this role:**

Wells Fargo is seeking a Bilingual Customer Service Representative as part of the Card Merchant Services line of business. Learn more about the career areas and lines of business at wellsfargojobs.com

**In this role, you will:**

+ Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

+ Interact with customer service team and perform moderately complex customer support tasks

+ Manage risk by following all policies and procedures and staying abreast of changes to them

+ Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

+ Receive direction from customer service supervisor and escalate non-routine questions

**Required Qualifications:**

+ 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ Bilingual speaking and reading proficiency in Spanish/English

**Desired Qualifications:**

+ Ability to effectively listen and elicit information

+ Ability to navigate multiple computer systems, applications, and utilize search tools to find information

+ Call center experience

+ Excellent verbal, written, and interpersonal communication skills

+ Basic Microsoft Office skills

**Job Expectations:**

+ Must be able to attend the full duration of a 6 week training period

+ Ability to work additional hours as needed

+ Must be able to work on-site at the location(s) posted

+ Ability to work nights and weekends as needed or scheduled

**Work Schedule:**

+ Hybrid 8 hour schedule between 6:00am-6:00pm Monday-Friday and 7:00am-4:30pm Saturday Arizona Standard Time (AST)

+ Flexible to work any hours during department's hours of operation. Hours/Days may change due to business needs and could include working at least one weekend day to support the business needs.

**Location:** 2800 S. Price Rd, Chandler AZ 85286

**Benefits:** 2024 Benefits Summary US employees

Benefits - Wells Fargo Careers

We offer our full-time employees a comprehensive benefits package that includes medical, dental, vision, and other programs.

**Posting End Date:**

7 Oct 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Company:** WELLS FARGO BANK

**Req Number:** R-403639

**Updated:** Sat Oct 05 02:41:12 UTC 2024

**Location:** CHANDLER,Arizona

JOIN GROWING CALL CENTER!!!

JOB DESCRIPTION: Taking inbound/outbound calls and/or via the Internet. In this position you represent one our leading healthcare clients assisting members with their insurance related needs. Examples include: Inquiries regarding benefits, eligibility, appeals, grievances and troubleshooting medical devices.

PAY: $16/hour

REMOTE: 100% remote and equipment provided just need high speed internet

REQUIREMENTS: Must be Fluent in Spanish

DIRECT HIRE: NO CONTRACTS (Employee from day 1 with benefits: Medical, Dental, Vision, Life Ins, 401K and PTO)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Must be English/Spanish bilingual to qualify for this position.

Description:

This is an intake role. The intake team intakes the escalated complaint and directs it to the appropriate research group.

Very customer centric. Great attention to detail and organizational skills. Usually an upset person is saying a lot of information very quickly, this person needs to accurately capture those details while also being empathetic. Should be able to actively listen, will likely be the 5th or 6th person the customer is talking to and they need to be heard out. Able to navigate computer systems. Once they gather this information, they’ll hand it off to the right research team.

Likely 7-12 calls per day.

Additional Skills & Qualifications:

Focus on customer satisfaction supporting a company’s product

Successful agents have positivity, are engaged with the process and the customer. Needs to be able to succeed in a fast paced environment. Needs to be able to flex between handling a phone case and a written case. Needs to understand how to work in an office environment. Strong work ethic, need to be punctual and dependable.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

JOIN GROWING CALL CENTER!!!

JOB DESCRIPTION: Taking inbound/outbound calls and/or via the Internet. In this position you represent one our leading healthcare clients assisting members with their insurance related needs. Examples include: Inquiries regarding benefits, eligibility, appeals, grievances and troubleshooting medical devices.

PAY: $16/hour

REMOTE: 100% remote and equipment provided just need high speed internet

REQUIREMENTS: Must be Fluent in Spanish

DIRECT HIRE: NO CONTRACTS (Employee from day 1 with benefits: Medical, Dental, Vision, Life Ins, 401K and PTO)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

IMMEDIATE REMOTE CALL CENTER REPRESENTATIVE - BILINGUAL SPANISH

OPPORTUNITY TO WORK FOR ONE OF THE LARGEST DISTRIBUTORS IN NORTH AMERICA

MONDAY - FRIDAY 9AM-6PM + SATURDAY (MUST BE AVAILABILE TO WORK EVERY SATURDAY, STILL ONLY 5 DAY WORK WEEK)

MUST BE LOCATED IN PACIFIC STANDARD TIME OR MOUNTAIN STANDARD TIME

$20/HR

Qualifications:

+ 2 years of call center customer service experience

+ Bilingual Spanish/English

+ Experience processing orders

+ ERP/EDI knowledge preferred

+ Microsoft Office proficient

+ Excellent communication skills

Responsibilities:

+ Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner

+ Ensure any changes or revisions to orders are properly documented and communicated

+ Provide necessary documents to operations / warehouse department

+ Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays

+ Ensure all customer related documentation is complete and filed

+ Processes RMAs and credits

+ When necessary forward credits to customers and corporate finance

+ Answer incoming calls

+ Oversee the resolution of all customer complaints

+ Ensure communications are comprehensive and thorough

+ Report all complaints to supervisor when applicable

+ Greets and screens visitors and telephone call and notifies staff members or records and relays messages

+ Complete reports and maintain documentation as required

+ Complete miscellaneous customer care functions and special projects as assigned.1%

+ Performs other relevant job duties as required

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Role Overview: MUST SPEAK SPANISH

Join our dynamic Intake Team where you’ll be the first point of contact for escalated complaints, ensuring they reach the right research group. Your role is crucial in maintaining our high standards of customer service across the Enterprise. If a customer mentions serious concerns like theft or discrimination, you’ll be the one to handle their case with care and precision.

Key Responsibilities:

+ Customer Interaction: Comfortably and confidently engage with customers over the phone, demonstrating exceptional communication skills.

+ Empathy and Composure: Stay calm and collected, even when dealing with upset customers. Your ability to listen actively and empathetically is key, as you’ll often be the 5th or 6th person they speak to.

+ Detail-Oriented: Accurately capture detailed information from fast-paced conversations, ensuring nothing is missed.

+ Tech-Savvy: Navigate computer systems efficiently to log and track complaints.

+ Team Collaboration: Once you’ve gathered all necessary information, you’ll seamlessly transition the case to the appropriate research team.

Daily Expectations:

+ Handle approximately 7-12 calls per day, each requiring your full attention and care.

Corporate Responsibilities:

+ Support escalations and proactively seek ways to improve processes.

+ Perform moderately complex transactional or customer support tasks.

+ Interact with client personnel on a range of information, escalating non-routine questions as needed.

Required Qualifications:

+ Experience: 2+ years in Customer Service, Financial Services, Underwriting, or Quality Assurance support, or equivalent experience through work, consulting, training, military, or education.

Join us and be a part of a team that values empathy, precision, and customer satisfaction. Your role will make a significant impact on our service quality and customer trust.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Qualifications:

+ Candidates must be fluent in English and Spanish

+ 4+ Years of experience working in banking, financial services, and call center

+ Ability to adhere to schedule without accommodations

+ Successful agents have positivity, are engaged with the process, and the customer. Needs to be able to succeed in a fast paced environment. Needs to be able to flex between handling a phone case and a written case. Needs to understand how to work in an office environment. Strong work ethic, need to be punctual and dependable.

+ Candidates should be high caliber individuals who want to join the team and be capable of handling things that have been escalated.

+ Able to commute and train onsite for first 6 weeks for 100% onsite training M-F, 8am-4:30pm

+ Following training, schedule is 1 week in office and week working from home

+ Able to start 10/25/2024 without exceptions

Disqualifiers:

- Jumpy tenure/resumes

- No banking or financial services experience

Description:

This is an intake role, it’s different from the other positions recruited for on the RFP, which were research positions. The intake team intakes the escalated complaint and directs it to the appropriate research group. Handles it for the Enterprise. If someone is dissatisfied with customer service, even in a branch, and uses high risk terms like theft or discrimination, they’ll likely be transitioned to this team.

Needs to be highly comfortable and experienced with dealing with people on the phone and have great communication skills. Can’t be scared to talk to customers, can’t get rattled. Very customer centric. Great attention to detail and organizational skills. Usually an upset person is saying a lot of information very quickly, this person needs to accurately capture those details while also being empathetic. Should be able to actively listen, will likely be the 5th or 6th person the customer is talking to and they need to be heard out. Able to navigate computer systems. Once they gather this information, they’ll hand it off to the right research team.

Likely 7-12 calls per day.

Corporate Job Description: In this contingent resource assignment, you may: Support Escalations; proactively seek ways to improve processes. Perform moderately complex transactional or customer support tasks. Receive direction from supervisor and escalate non-routine questions. Interact with client personnel on a range of information. Required Qualifications: 2+ years of Customer Service, Financial Services, Underwriting, or Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Experience Level:

Intermediate Level

#prioritycentral

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

+ The intake team intakes the escalated complaint and directs it to the appropriate research group.

+ Needs to be highly comfortable and experienced with dealing with people on the phone and have great communication skills.

+ Great attention to detail and organizational skills.

+ Needs to accurately capture information over the phone and be empathetic.

+ Needs to be an active listener

+ Able to navigate computer systems.

+ Taking on average 7-12 calls per day.

+ Support Escalations; proactively seek ways to improve processes.

+ Perform moderately complex transactional or customer support tasks.

+ Receive direction from supervisor and escalate non-routine questions.

+ Interact with client personnel on a range of information.

+ Needs to be able to succeed in a fast paced environment.

+ Needs to be able to flex between handling a phone case and a written case.

+ Needs to understand how to work in an office environment.

+ Strong work ethic, need to be punctual and dependable.

Schedule:

+ First 30 days are 100% on-site and then will switch into hybrid schedule (1 week on-site/1 week remote)

Required Qualifications:

+ 2+ years of Customer Service, Financial Services, Underwriting, or Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

+ Complaint handling

+ Bilingual- fluent in Spanish

+ Comfortable with Microsoft Programs and navigating different systems

Additional Information:

+ 12 month contract

Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

+ Medical, dental & vision

+ Critical Illness, Accident, and Hospital

+ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

+ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

+ Short and long-term disability

+ Health Spending Account (HSA)

+ Transportation benefits

+ Employee Assistance Program

+ Time Off/Leave (PTO, Vacation or Sick Leave)

.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Qualifications:

+ Candidates must be fluent in English and Spanish

+ 4+ Years of experience working in banking, financial services, and call center

+ Ability to adhere to schedule without accommodations

+ Successful agents have positivity, are engaged with the process, and the customer. Needs to be able to succeed in a fast paced environment. Needs to be able to flex between handling a phone case and a written case. Needs to understand how to work in an office environment. Strong work ethic, need to be punctual and dependable.

+ Candidates should be high caliber individuals who want to join the team and be capable of handling things that have been escalated.

+ Able to commute and train onsite for first 6 weeks for 100% onsite training M-F, 8am-4:30pm

+ Following training, schedule is 1 week in office and week working from home

+ Able to start 10/25/2024 without exceptions

Disqualifiers:

- Jumpy tenure/resumes

- No banking or financial services experience

Description:

This is an intake role, it’s different from the other positions recruited for on the RFP, which were research positions. The intake team intakes the escalated complaint and directs it to the appropriate research group. Handles it for the Enterprise. If someone is dissatisfied with customer service, even in a branch, and uses high risk terms like theft or discrimination, they’ll likely be transitioned to this team.

Needs to be highly comfortable and experienced with dealing with people on the phone and have great communication skills. Can’t be scared to talk to customers, can’t get rattled. Very customer centric. Great attention to detail and organizational skills. Usually an upset person is saying a lot of information very quickly, this person needs to accurately capture those details while also being empathetic. Should be able to actively listen, will likely be the 5th or 6th person the customer is talking to and they need to be heard out. Able to navigate computer systems. Once they gather this information, they’ll hand it off to the right research team.

Likely 7-12 calls per day.

Corporate Job Description: In this contingent resource assignment, you may: Support Escalations; proactively seek ways to improve processes. Perform moderately complex transactional or customer support tasks. Receive direction from supervisor and escalate non-routine questions. Interact with client personnel on a range of information. Required Qualifications: 2+ years of Customer Service, Financial Services, Underwriting, or Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**About Sutherland**

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

_Unlocking digital performance. Delivering measurable results._

We’re Sutherland, and we’re now hiring customer service reps to help us support a new client, a multinational corporation providing a wide range of financial products & services. Specifically, you will handle inbound customer inquiries and resolve a variety of basic support issues, such as researching, troubleshooting and processing address changes, customer orders, and/or billing/payments/disputes. You will be responsible for documenting all your work, and escalating calls to an appropriate Product Support Specialist as needed.

**Since we provide service to global customers, our center is open 24/7. These are work from home opportunities.**

We offer:

+ Competitive pay starting at $19.25/hour, a generous vacation policy, and 401k

+ Medical, dental, and vision benefits; EAP, health and wellness programs, and more

+ Tremendous development & advancement opportunities – 80% of our frontline leaders have been promoted!

+ Employee Discounts

+ EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

Excellent customer service skills that result in high levels of confidence and satisfaction from your customers gained through a year of related experience or in a high-volume call center environment

+ **Must be Bilingual (French/English)**

+ Knowledge of the credit, debit and pre-paid debit industry and related back-office regulations, processes and procedures

+ Strong PC skills

+ A detail orientation and effective interpersonal, communication and organization abilities

+ The ability to work both independently and as part of a team

**We will provide all equipment,** and we ask you to provide reliable, hard-wired internet service and a quiet, distraction-free place to work.

**_About Us_**

_Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years._

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

**Since we provide service to global customers, our center is open 24/7. These are work from home opportunities.**

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

\#SP

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.