Customs and Border Protection Officers

**Company Description**

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com .

**Job Description**

**The Role**

As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law.

Start at $17.00/hr during our paid training program (approximately 1 month) as you complete onboarding and become familiar with our systems, services and customer service standards. After successful completion of your onboarding training, your pay rate will increase to $18.50/hr. We value your growth and reward your commitment.

During our busy season you will be expected to work a 40-hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.

This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.

**Key Responsibilities**

• Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message

• Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls

• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

• Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member

• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

• Maintain and document complete and accurate call and case notes in a professional manner

• Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner

• Regularly participate in team meetings and training

• You will spend the majority of your time assisting customers

• Perform other duties as assigned

**Qualifications**

**The Requirements**

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills

• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence

• High level attention to detail, multi-tasking, and ability to organize work

• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging

• Ability to work autonomously in a self-paced, self-motivated team environment

• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat

• Ability to understand and follow oral and written instructions

• Ability to type 30 words a minute

• Experience working in a customer service-related field

• High School degree required

The following are a plus

• Associate or Bachelor’s degree nice to have

• Working knowledge of health and welfare and/or defined benefit pension plans

• Experience working in a call center environment

• Ability to read, write and speak Spanish

**Additional Information**

**The Company**

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

Working shoulder to shoulder with you, we uncover opportunities for sustainable success—and provide perspective that moves you.

Learn more at wtwco.com .

**The Business**

Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other colleagues, supervisors, and staff; adhere to standards of excellence; communicate effectively and respectfully with colleagues, supervisors, clients, and participants to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), WTW business operations and the Company’s reputation.

EOE, including disability/vets

\#PIQ

**Company Description**

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com .

**Job Description**

**The Role**

As a Seasonal Bilingual Benefits Customer Service Representative you will have the rewarding opportunity to help our Spanish and English client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law.

Start at $17.75/hr during our paid training program (approximately 1 month) as you complete onboarding and become familiar with our systems, services and customer service standards. After successful completion of your onboarding training, your pay rate will increase to $19.25/hr. We value your growth and reward your commitment.

During our busy season you will be expected to work a 40-hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.

This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.

**Key Responsibilities**

• Quickly build rapport and respond to Spanish speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message

• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls

• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon

• Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member

• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

• Maintain and document complete and accurate call and case notes in English in a professional manner

• Regularly participate in team meetings and training

• Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner

• You will spend the majority of your time assisting customers

• Perform other duties as assigned

**Qualifications**

**Required**

• Excellent Spanish language skills

• Move seamlessly between Spanish and English calls and translate calls into grammatically correct English call notes

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills

• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence

• High level attention to detail, multi-tasking, and ability to organize work

• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging

• Ability to work autonomously in a self-paced, self-motivated team environment

• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat

• Ability to understand and follow oral and written instructions

• Ability to type 30 words a minute

• Experience working in a customer service environment

• High School degree required

The following are a plus

• Associate or Bachelor’s degree nice to have

• Working knowledge of health and welfare and/or defined benefit pension plans

• Experience working in a call center environment

**Additional Information**

**The Company**

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

Working shoulder to shoulder with you, we uncover opportunities for sustainable success—and provide perspective that moves you.

Learn more at wtwco.com .

**The Business**

Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other colleagues, supervisors, and staff; adhere to standards of excellence; communicate effectively and respectfully with colleagues, supervisors, clients, and participants to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), WTW business operations and the Company’s reputation.

\#PIQ

**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Teller within PNC's Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology and develop banking product referral opportunities through strong customer relationships skills. This position will be based in Phoenix, AZ at the West Thomas retail banking branch. Bilingual Spanish Required.

**Job Description**

+ Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.

+ Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.

+ Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

+ Applies product and procedural knowledge to solve customer's problems.

+ Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

+ To learn more about this and other opportunities on our team Watch this video (https://content.pncmc.com/live/pnc/aboutus/recruiting/videos/OC\_FINAL2022\_Recruitment\_Tellers\_OC.mp4) .

**Qualifications**

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

**Preferred Skills**

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

**Competencies**

Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

**Work Experience**

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

**Education**

No Degree

**Certifications**

No Required Certification(s)

**Licenses**

No Required License(s)

**Benefits**

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

**Disability Accommodations Statement**

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

**Equal Employment Opportunity (EEO)**

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

**California Residents**

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

**Working At NYAP **

+ NYAP's commitment to doing what is best for children, youth, and their families is a core value and one that we look for in our newest team members.

+ 33 Paid days off each year! (11 holidays + 22 days PTO)

+ Healthcare Benefits for you and your family.

+ Pet insurance that provides discounts and reimbursements.

+ Competitive salaries and benefits, including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)

+ Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education.

+ Why Work with Us? Exciting Benefits and Opportunities at NYAP!

The Case Manager I for La Jornada is responsible for the completion and submission of timely assessments and service plans, ensuring document uploads into ORR’s UC Portal and maintaining required comprehensive case files compliant with ORR Policy and NYAP’s CQI Team. Case Manager I is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

** RESPONSIBILITIES **

The Case Manager I will perform duties including, but not limited to:

+ Perform all work in a manner consistent with the National Youth Advocate Program’s Mission, Values and Philosophies.

+ Ensure case management assessments are completed within ORR’s allotted timeframes.

+ Conduct on-site admission and initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.

+ Conduct interviews of sponsors/family members, friends of family to vet sponsor’s ability to care for the minor(s).

+ Act as UC case POC for assigned Federal Field Specialist, Case Coordinator and Contract Field Specialist.

+ Prepare case for, conduct and lead pre staffing process with multidisciplinary team of professionals including case managers, clinical counselors, medical coordinators and other designated stakeholders.

+ Attend staffing(s) with Case Coordinators, Federal Field Specialists and other ORR stakeholders as needed.

+ Coordinate with local pro bono attorneys for the timely provision of “Know Your Rights” presentations and legal screenings to children in care.

+ Work with program administration, clinical, medical and educational staff in identifying best case management practices while maintaining a collaborative multi-disciplinary environment.

+ Work to ensure children in care are provided a safe environment and safe and timely release from ORR care pursuant to ORR MAP Section 2; this may include completing online address searches, obtaining birth certificates to prove relationship, income verifications, background checks, and other actions to ensure proper vetting of the Sponsor, household members and adult caregivers.

+ Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes as required by NYAP.

+ Complete and submit reunification packets and Release Requests for initial review to Lead Case Manager or Program designee.

+ Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated sponsor, including referrals for home studies and post release services (PRS).

+ Provide weekly face to face updates to youth and telephonic updates to family members/sponsor.

+ Ensure the provision of two weekly telephonic contacts with family in the US or COO, primary caregiver and/or sponsor.

+ Facilitate incoming calls to minors with the appropriate family members and other approved caregivers.

+ Facilitate attorney to client contact as requested by youth.

+ Coordinate weekly treatment team meetings with representatives from all departments at the Program.

+ Establish and maintain a strong relationship with assigned foster parents, attend meetings with foster parents and act as program liaison with foster caregivers.

+ Drive children to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as needed per contractual duties; this may also include transporting youth within the United States for reunification purposes.

+ Coordinate case management and family reunification services for children, including active involvement in discharge planning.

+ Actively participate in documenting safety plans and Post 18 age out plans.

+ Oversee and/ or actively participate in the process of reporting significant incidents (SIRs) in accordance with existing policies and procedures.

+ Ensure maintenance of UC electronic and physical files, including uploading documents in UC Portal, Evolve, and maintaining the corresponding physical file.

+ Perform other duties as assigned.

**MINIMUM QUALIFICATIONS **

+ Bachelor’s degree required in Social Work, Psychology, Human Services, Counseling or other social service field. One (1) year experience preferred working with children and adolescents or in the youth services field. (volunteer and internship experienced included).

+ Excellent case management, verbal and written communication skills. Critical assessment and analysis skills. Motivated, organized, flexible and able to navigate multiple service priorities. Ability to work under stress and multitasking.

+ Must demonstrate a sincere commitment to service and advocacy for youth and families.

+ Required to work a flexible schedule to facilitate program services, including working on call schedules which includes weekends and evenings.

+ Cleared Level II background check from appropriate entity.

+ Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR).

+ Must be able to supervise clients indoors and outdoors as necessary.

+ Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.

+ Bilingual (English/Spanish). Fluency in Spanish is required.

+ Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.

+ 21 years of age, valid state driver’s license, a reliable personal vehicle, and a good driving record.

**OTHER SKILLS **

+ A willingness to work flexible and non-traditional hours in the service of foster caregivers, families of origin, and persons served.

+ Must be able to work 8 UC cases with minimal supervision but may increase depending on sponsor category and other factors.

+ Attending all organizational required trainings.

+ Attending all departmental and program meetings to ensure that up-to-date information is received and/or information on policy changes or practices is adhered to.

+ Attending training that will enhance professional growth in case manager and documentation or other topics as deemed appropriate by the program director.

+ Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.

+ Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S.

+ Maintain a safe, clean and hazard-free work area.

+ Follow ORR, CDC, and State Covid 19 related protocols.

+ Ensure the proper supervision of youth at all times.

+ Able to react to change productively and handle other essential tasks as assigned.

+ Capacity to be flexible and responsive to youth served, foster caregivers, system partners, and internal/external stakeholders.

+ Capacity to remain objective and professional in all areas of job function.

+ Demonstrates tolerance and respect for the ideas and actions of others.

+ Possess a sincere desire and ability to advocate for children facing behavioral health, immigration, educational, legal, development, and socio-economic challenges.

**PHYSICAL DEMANDS **

+ Use of manual dexterity, tactile, visual, and audio acuity.

+ Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.

+ Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

+ Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.

+ Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and is committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Qualifications**

**Who we are **

**National Youth Advocate Program has been serving communities and clients since 1978, and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement, and Reunification/Permanency. **

**We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families. **

An Equal Opportunity Employer, including disability/veterans.

**Working At NYAP**

+ NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.

+ 33 Paid days off each year! (11 holidays + 22 days PTO)

+ Healthcare Benefits for you and your family

+ Pet insurance that provides discounts and reimbursements

+ Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)

+ Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education

+ Why Work with Us? Exciting Benefits and Opportunities at NYAP

The Foster Home Licensing Coordinator for NYAP’s La Jornada (The Journey) Program is responsible for licensing foster homes for short-term transitional foster care. The Foster Home Licensing Coordinator is responsible for licensing, re-licensing, and retention of quality foster homes and ensuring licensed homes meet or exceed bed capacity in the assigned location. Bachelor’s Degree required Bilingual English/Spanish preferred.

**RESPONSIBILITIES**

The Foster Home Licensing Coordinator for La Jornada will perform duties including, but not limited to:

+ Actively support, represent, and extend the mission, vision, and values of the organization.

+ Responsible for conducting home studies, assisting foster parents in completing licensing applications, initiating background check process, and delivering all required foster parent training in a timely manner.

+ Work closely with the Foster Parent Recruiter in a collaborative capacity to accommodate foster parents’ licensing and documentary needs, identify and overcome licensing barriers.

+ Develop a comprehensive home study for each potential family and submit for approval.

+ Schedule all required foster home inspections per state licensing inspections and assist foster parents in prepping homes for the inspections.

+ Follow the recruitment and retention plan to assist foster families in meeting and maintaining initial and ongoing trainings, certifications, and licensure requirements.

+ Maintain constant foster parent communication to keep foster caregivers updated of the licensing process and resolve licensing issues.

+ Maintain ongoing contact with State licensing agencies, state and Federal stakeholders as needed.

+ Act as Program Subject Matter Expert (SME) in matters related to licensing/ recruiting, bed capacity. Responsible for updating the cross functional team, including the Intake Team, of bed availability and completing reports/logs.

+ Upload, maintain and update all foster parent information and home records in Evolve Program: keeping, maintaining, organizing physical files for audits.

+ Participate as representative of the Program in state file audits as required.

+ Other duties are requested.

+ Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.

**MINIMUM QUALIFICATIONS**

+ Bachelor’s degree in social work or comparable Human Services field from an accredited institution.

+ 2 years of work experience working in direct service with minors and families strongly preferred.

+ Must have a valid driver’s license, reliable transportation, automotive insurance, and a good driving record.

+ Bilingual English/Spanish preferred

+ Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

**OTHER SKILLS**

+ A willingness to work flexible and non-traditional hours in the service of foster caregivers, families of origin, and persons served.

+ Capacity to be flexible and responsive to minors served, foster caregivers, system partners, and internal customers.

**PHYSICAL DEMANDS**

+ Use of manual dexterity, tactile, visual, and audio acuity.

+ Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.

+ Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

+ Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.

+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Qualifications**

**An Equal Opportunity Employer, including disability/veterans.**

An Equal Opportunity Employer, including disability/veterans.

**A Little About Us**

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

**Job Description:**

As Chief Customer Officer (CCO), you will be a strategic member of the Executive Leadership Team responsible for the entire post-sale customer experience—including Customer Success, Support, Professional Services, and Customer Education. You will champion a customer-first culture, ensuring our customers realize value quickly, adopt our products deeply, and expand their investment over time. Your leadership will be critical to driving retention, NRR, and long-term strategic partnerships across EDB’s global customer base.

You will also lead the **adoption of automation and AI** within our customer-facing operations—streamlining support workflows, increasing responsiveness, and enhancing overall customer satisfaction and efficiency at scale.

**Ideal Experience:**

+ Proven track record leading Customer Success, Support, and/or Services functions in enterprise B2B SaaS or data/AI companies. Own the end-to-end customer experience, spanning onboarding, implementation, support, success, and long-term value realization.

+ Experience operating in complex, high-growth environments and scaling customer organizations from $50M to $300M+.

+ Demonstrated success improving NRR, reducing churn, and accelerating time-to-value through operational rigor and strategic programs.

+ Familiarity with open-source, database, and AI technologies and how they drive value in enterprise environments.

+ Experience implementing AI-powered tools and automation to elevate customer experience and reduce manual effort.

**Key Competencies:**

+ **Customer Advocate** : Deep understanding of customer needs, with a track record of building long-term, trusted relationships across all customer segments. Build and maintain executive relationships with key enterprise customers to reinforce trust, accelerate expansion, and create advocacy. Serve as a customer champion internally, ensuring that customer insights influence product, roadmap, GTM, and strategy decisions.

+ **Operational Leader** : Implements processes, systems, and metrics to ensure consistent, high-quality customer outcomes at scale.

+ **Automation & AI Champion** : Leads initiatives that leverage automation, intelligent routing, and AI-driven insights to improve support efficiency and customer satisfaction.

+ **Retention & Growth Driver** : Manages the post-sale lifecycle to ensure customer success drives expansion, advocacy, and long-term ARR. Oversees the development of customer health frameworks, root cause churn analysis, and targeted intervention programs to improve NRR and GRR. Build and execute a strategy focused on growing relationships with strategic customers and stabilizing at-risk customers.

+ **Cross-functional Collaborator** : Partners closely with Product, Sales, Marketing, and Engineering to align around customer feedback and lifecycle engagement.

+ **Change Agent** : Leads customer-facing teams through transformation and scaling, while fostering high performance and accountability.

**Personal Attributes:**

+ Strategic thinker who aligns customer value with business growth and competitive differentiation.

+ Inspirational leader who builds trust, drives followership, and empowers teams to thrive.

+ Data-driven decision-maker who balances execution with empathy.

+ Comfortable navigating ambiguity and balancing long-term strategic vision with day-to-day execution.

+ Strong executive presence with the ability to engage confidently with C-level customers, board members, and industry stakeholders

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

\#LI-Remote #BI-Remote

**About this role:**

Wells Fargo is seeking a Customer Service Representative in Credit Services. Learn more about our career areas and lines of business at www.wellsfargo.com/about/careers.

**In this role, you will:**

+ Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

+ Interact with customer service team and perform moderately complex customer support tasks

+ Manage risk by following all policies and procedures and staying abreast of changes to them

+ Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

+ Receive direction from customer service supervisor and escalate non-routine questions

**Required Qualifications:**

+ 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ Bilingual speaking and reading proficiency in Spanish/English

**Desired Qualifications:**

+ Ability to navigate multiple computer systems, applications, and utilize search tools to find information

+ Knowledge and understanding of credit card products, policies, and procedures; within a call center environment

+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

+ Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management

+ Good attention to detail and accuracy skills

+ Basic Microsoft Office Skills

+ Experience delivering results in a fast-paced, deadline driven environment

+ Ability to quickly learn business operations and processes

+ Excellent verbal, written, and interpersonal communication skills

**Job Expectations:**

+ Must take and pass required Spanish language assessment

+ Candidate must reside within a reasonable commute to the address listed in the posting

+ Must be able to attend full duration of required training period

+ Relocation assistance is not available for this position

+ This position offers a hybrid work schedule

+ Ability to work nights, weekends, and/or holidays as needed or scheduled

+ Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting

+ This position is not eligible for Visa sponsorship

**Shift/Hours:** Tuesday - Saturday

**North Carolina:**

Tues - Fri (9am - 8pm EST) Must have flexibility to work anytime during these hours.

Saturday (10am - 6:30pm EST)

**Arizona:**

Tues - Fri (6am - 5pm Arizona time) Must have flexibility to work anytime during these hours.

Saturday (7am - 3:30pm Arizona time)

**Locations:**

+ 1525 W WT Harris Blvd, Charlotte, NC

+ 11601 Black Canyon Hwy, Phoenix, AZ

+ 2800 S Price Rd, Chandler, AZ

**Training and Schedule:**

+ Tentative training start date: (Fall) - Monday - Friday. Training hours are to be determined. You are required to attend the full duration of the paid training.

+ Your regular work schedule will be based on availability, business needs, and may include working at least one weekend day. Opening/Closing schedules are subject to adjust with Daylight Savings Time.

+ Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

+ Position may be eligible for a 5% language differential under the terms of the language differential policy.

**Posting End Date:**

11 Jul 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Equal Opportunity**

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-471351

**About this role:**

Wells Fargo is seeking a Customer Service Representative in Credit Services. Learn more about our career areas and lines of business at www.wellsfargo.com/about/careers.

**In this role, you will:**

+ Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

+ Interact with customer service team and perform moderately complex customer support tasks

+ Manage risk by following all policies and procedures and staying abreast of changes to them

+ Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

+ Receive direction from customer service supervisor and escalate non-routine questions

**Required Qualifications:**

+ 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ Bilingual speaking and reading proficiency in Spanish/English

**Desired Qualifications:**

+ Ability to navigate multiple computer systems, applications, and utilize search tools to find information

+ Knowledge and understanding of credit card products, policies, and procedures; within a call center environment

+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

+ Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management

+ Good attention to detail and accuracy skills

+ Basic Microsoft Office Skills

+ Experience delivering results in a fast-paced, deadline driven environment

+ Ability to quickly learn business operations and processes

+ Excellent verbal, written, and interpersonal communication skills

**Job Expectations:**

+ Must take and pass required Spanish language assessment

+ Candidate must reside within a reasonable commute to the address listed in the posting

+ Must be able to attend full duration of required training period

+ Relocation assistance is not available for this position

+ This position offers a hybrid work schedule

+ Ability to work nights, weekends, and/or holidays as needed or scheduled

+ Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting

+ This position is not eligible for Visa sponsorship

**Shift/Hours:** Tuesday - Saturday

**North Carolina:**

Tues - Fri (9am - 8pm EST) Must have flexibility to work anytime during these hours.

Saturday (10am - 6:30pm EST)

**Arizona:**

Tues - Fri (6am - 5pm Arizona time) Must have flexibility to work anytime during these hours.

Saturday (7am - 3:30pm Arizona time)

**Locations:**

+ 1525 W WT Harris Blvd, Charlotte, NC

+ 11601 Black Canyon Hwy, Phoenix, AZ

+ 2800 S Price Rd, Chandler, AZ

**Training and Schedule:**

+ Tentative training start date: (Fall) - Monday - Friday. Training hours are to be determined. You are required to attend the full duration of the paid training.

+ Your regular work schedule will be based on availability, business needs, and may include working at least one weekend day. Opening/Closing schedules are subject to adjust with Daylight Savings Time.

+ Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

+ Position may be eligible for a 5% language differential under the terms of the language differential policy.

**Posting End Date:**

11 Jul 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Equal Opportunity**

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-471351

Overview SOSi is actively seeking qualified, professional, and experienced Vietnamese interpreters. Our job is to provide over the phone interpretation services on a continuous basis (24/7/365) to support its disaster and other designated humanitarian/special campaigns during normal steady state of activity and surge call volume spikes during disaster situations and humanitarian/special campaign efforts. Essential Job Duties Provides over-the-phone consecutive interpretation between Multiple Languages and English and vice versa between Government representatives and low English proficiency individuals as required. Performs sight translation, occurring when an interpreter is given a written document in one language and asked to read it aloud in another language. Provides quality control review of translated documents as required. Performs other duties as required. Minimum Requirements Possess one (1) year of training, education, and/or related experience in interpretation. Highly proficient in both English and Target Language, ILR scale of 2+. Ability to speak English and Target Language fluently, including high to low levels of language register, regional colloquialisms, and slang expressions, and do so with clear and intelligible pronunciation. Ability to preserve the tone and emotional level of the speaker, as well as manage the delivery, speed, and length of the statement (projection, pace and pausing) of the speaker. Ability to maintain appropriate speed and projection while rendering interpretation, and request and incorporate clarification of speaker’s statements only when justified. Preferred Qualifications Experience providing interpretation for Federal Emergency Management Agency (FEMA) disaster and/or humanitarian relief efforts. Work Environment Remote work only. Work is on an as-needed basis. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

Description

This is a full-time, 5 working days in office, role requirement. We value in-person collaboration and time spent face-to-face.

Please note: Position is based in Tempe, AZ.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

Position Description: Account Support Specialist

Location: Tempe, AZ

Language Requirements: English and Spanish

Shift Requirements: Sunday-Saturday

Training: 8 weeks consisting of instructor led and self-led coursework.

AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases.

The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented.

The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.

Summary of Responsibilities

- Demonstrates effective, clear and professional written and oral communication.

- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.

- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

- Liaises with other departments as required to resolve Seller’s issues and questions.

Basic Qualifications

- 2+ years of customer service experience

- Experience with Microsoft Office products and applications

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Experience in payments or e-commerce

- Ability to be on site 5 days a week in Tempe, AZ

Preferred Qualifications

- Demonstrated problem solving capability

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.